Front Office Receptionist

Keyderm; Asheville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading dermatology network seeks a Front Office Receptionist to enhance patient service and streamline operations. This role involves managing patient registration, scheduling appointments, and ensuring a welcoming environment. Ideal candidates should possess strong customer service skills and a background in healthcare.

Benefits

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Additional Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Qualifications

• High School Diploma required; Associates Degree preferred.
• 1 year customer service experience in a healthcare office preferred.

Responsibilities

• Welcomes patients and visitors, assists with patient registration.
• Schedules appointments and addresses patient concerns.
• Verifies insurance eligibility and maintains confidentiality of patient information.

Skills

Customer Service

Communication

Organizational Skills

Education

High School Diploma

Associates Degree

Job description

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. Our commitment is to bring you the very best in comprehensive skin care, helping you achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health, including skin cancer prevention, risk factors, and how to achieve healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive, and comprehensive dermatologic care to the populations in the expanding geographies we serve, making high-quality skin care timelier and more accessible while creating a rewarding work environment for our providers and employees. Not only do we offer aggressive compensation and benefit packages, but we also foster a culture that is unparalleled!

Job Summary:

The Front Office Receptionist will be instrumental in ensuring accurate and timely patient registration using our medical systems. This role involves utilizing our facility’s medical necessity tool to verify appropriate patient insurance coverage in accordance with established policies and procedures. The ideal candidate will provide exceptional customer service to physicians, patients, family members, and all other medical professionals.

Essential Duties and Responsibilities:

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Records patient arrival in the Practice Management System (EMR).
• Identifies patients by date of birth and name, creating new accounts if necessary.
• Prepares necessary patient paperwork prior to appointments.
• Calls “No Show” appointments to reschedule, making appropriate notations in Practice Management System and sending letters to patients when necessary.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments and addressing patient concerns.
• Responds quickly and effectively to patients in distress, demonstrating good reasoning and judgment.
• Reviews the Practice Management System (EMR) for necessary updates, working with patients to obtain updated information.
• Determines payer sources, verifies insurance eligibility, and assigns correct payor types, notifying Billing Department if prior authorization is required.
• Keeps the reception area clean and organized.
• Records and collects patient copays and balances at check-in/out, maintaining accurate financial records.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Adheres to policies and procedures, reporting changes as necessary.
• Contributes to team efforts by accomplishing related results as needed.
• Demonstrates superior customer service skills consistently.
• Answers the telephone in a timely and polite manner.
• Communicates professionally and courteously with patients, visitors, providers, and team members.
• Performs other duties as assigned by the Practice Manager or Area Practice Manager.

• High School Diploma required; Associates Degree preferred
• 1 year customer service experience in a healthcare office preferred

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.