Front Office Patient Financial Services Representative Orthopedic Surgery

Banner Health Corporate; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Drug-free work environment

Job summary

Banner Health is seeking a detail-oriented registered patient financial services professional for the Orthopedic Surgery Institute in Phoenix. The role coordinates patient flow, collects insurance and payment information, and provides financial guidance to maximize reimbursement.

Strong communication and multitasking are essential in a fast-paced environment. Responsibilities include handling registrations, verifying eligibility, collecting patient liability, posting payments, and scheduling

Qualifications

• High school diploma or GED required.
• Knowledge of patient financial services or insurance processes preferred.
• Ability to manage multiple tasks independently with minimal supervision.
• Strong interpersonal, oral and written communication skills.

Responsibilities

• Register/check-in patients and collect 필요한 signatures and information.
• Verify insurance benefits and obtain pre-certifications or authorizations.
• Explain patient financial policies and assist with payment arrangements.

Skills

Customer service

Interpersonal skills

Communication

multi-tasking

Education

High school diploma/GED

Tools

Microsoft Office

Data entry systems

Job description

Primary City/State: Phoenix, Arizona Department Name: Orthopedic Surgery Work Shift: Day Job Category: Revenue Cycle The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you This position will be at the Orthopedic & Sports Medicine Institute located at Banner University Medical Center in Phoenix. Whether you have back pain, joint issues, torn ligaments or a complex fracture, we treat all injuries and disorders of the musculoskeletal system. Our doctors use advanced surgical and minimally invasive techniques to reduce pain and get you moving and do coverage at Banner Scottsdale Sports Medicine, a three-story, 80,000-square-foot center, will welcome and serve athletes at all levels, from youth to professionals. Our comprehensive, one-stop destination will be offering numerous sports medicine services and specialists under one roof, with internationally and nationally renowned sports medicine providers and leaders. Services will include orthopedic surgery, primary care sports medicine, concussion care, ambulatory surgery center, physical therapy, medical imaging, performance assessment and training, strength and conditioning, sports nutrition, and sports psychology. This is a full time day shift position working Monday through Friday, 8:00am-5:00pm. Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

• 1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• 2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
• 3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• 4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• 5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• 6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• 7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• 8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• 9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Work experience with the Company’s systems and processes is preferred.
• Previous cash collections experience is preferred.
• Additional related education and/or experience preferred

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.