Front Office Patient Financial Services

bannerhealth; Phoenix (AZ); On-site; USD 28,000 - 39,000; Full time

Job summary

Banner Health in Glendale, AZ is seeking a Front Desk Patient Financial Services Representative to coordinate patient flow, register patients, and collect insurance information. You'll verify eligibility, assist with pre-certifications and referrals, and explain financial policies to maximize reimbursement.

You will schedule visits, confirm appointments, post payments, and provide compassionate service within a busy clinic.

Responsibilities

• Registers patients and handles intake forms and signatures.
• Verifies insurance eligibility and assists with pre-certifications, referrals, and authorizations.
• Calculates and collects patient liabilities and explains financial policies to patients.
• Enters payments and performs daily reconciliation; balances cash drawer.
• Schedules appointments and procedures; confirms following day appointments.
• Communicates with patients and care teams to improve patient flow and service quality.
• Responds to requests for patient records according to policies and laws.
• Provides various patient services to aid flow (escorts, vitals, etc.).
• Works independently under supervision and adheres to routines and guidelines.

Job description

Primary City/State:
Glendale, Arizona

Department Name:
C/P-BTMC Vascular Surgery-Clin

Work Shift:
Day

Job Category:
Revenue Cycle

Good health care is key to a good life. At Banner Health, we understand that, and that's why we work hard every day to make a difference in people's lives. Do you like the idea of making a positive change in people's lives - and your own? If so, this could be the perfect opportunity for you.

When you need to see a general surgeon, we know what goes through your head. But what we want you to feel is a sense of calm and reassurance that you're receiving the highest quality care possible - from the moment you sign in to your first steps to recovery. Whether it's a second opinion or a life-saving procedure, the specialists at the Banner offer seamless collaboration between doctors and whole-scale expertise when it comes to surgical care.

As a Front Desk Patient Financial Services Representative on this team, we offer a customer-focused and friendly work environment with career growth opportunities. You'll have the opportunity to work directly with patients and with an engaged group of physicians and staff. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect

Location:
Banner Health Clinic General Surgery
5757 W Thunderbird Rd, Suite E151
Glendale, AZ 85306

Schedule:
Monday Friday 8am-4:30pm

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

1. 1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. 2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. 3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. 4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. 5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. 6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. 7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. 8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. 9. Works independently under regular supervision and follows structured work routines. Works