Front Office Overnight Supervisor

Hyatt Regency; Houston (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Join Hyatt Regency Houston as a Front Office Overnight Supervisor, where you will oversee night audit tasks, assist guests, and manage reservations. This role is crucial for maintaining excellent customer service and involves training and supporting team members. Enjoy competitive wages and a comprehensive benefits package in a prestigious setting ranked among Fortune's Best Companies.

Benefits

Complimentary hotel stays worldwide

Discounted room rates for colleagues, friends, and family

Paid leave for bereavement, jury duty, vacation, sick leave, and parental leave

Insurance options including medical, dental, vision, and life

Retirement plan with employer match (401K)

Employee Stock Purchase Plan

Complimentary meals

Qualifications

• Desire to satisfy guest needs in a fast-paced environment.
• Strong verbal and written communication skills.
• Flexibility to work weekends, holidays, and overnight shifts.

Responsibilities

• Act as the Manager on Duty and perform night audit duties.
• Manage guest assistance and reservations.
• Coach, train, and develop team members.

Skills

Communication

Organizational skills

Teamwork

Leadership

Customer service

Job description

Join us to apply for the Front Office Overnight Supervisor role at Hyatt Regency.

1 day ago - Be among the first 25 applicants.

Organization: Hyatt Regency Houston Downtown

Summary: Join our Operations Team as a Night Audit Front Office Supervisor at Hyatt Regency Houston in downtown. Be part of a company ranked 16th on Fortune’s 100 Best Companies to Work For in 2021! The Overnight Front Office Supervisor acts as the Manager on Duty, responsible for night audit duties, guest assistance, managing reservations, and supporting guest safety and needs. This role involves coaching, training, scheduling, and developing team members, supporting leadership, and ensuring excellent customer service.

Hyatt offers a competitive benefits package, including:

• Complimentary hotel stays worldwide
• Discounted room rates for colleagues, friends, and family
• Paid leave for bereavement, jury duty, vacation, sick leave, and parental leave
• Insurance options including medical, dental, vision, life, and disability
• Retirement plan with employer match (401K)
• Employee Stock Purchase Plan
• Complimentary meals and direct deposit
• Competitive wages

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Qualifications:

• Desire to satisfy guest needs in a fast-paced environment
• Strong verbal and written communication skills
• At least one year of front office supervisory experience preferred
• Flexibility to work weekends, holidays, and overnight shifts
• Proficiency in computer skills; Opera PMS knowledge is a plus
• Organizational skills, teamwork, leadership, high energy, and effective communication
• Ability to stand and walk for long periods

Seniority level:

• Mid-Senior level

Employment type:

• Full-time

Job function:

• Other

Industries:

• Hospitality

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