Front Office Night Manager - Waldorf Astoria Beverly Hills

Hilton; Beverly Hills (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Travel perks

ESPP – employee stock purchase program

Paid parental leave

Caregiving support services

Crisis concierge

Mental health resources

Paid time off

Health & welfare benefits

Retirement plans

Job summary

Waldorf Astoria Beverly Hills is seeking a Night Manager to lead overnight Front Office operations and a team of about 10 colleagues. The role emphasizes guest satisfaction, safety, and premium service in a Forbes 5-Star, AAA 5-Diamond luxury setting.

The ideal candidate will have luxury front office management experience and ONQ familiarity, with availability for overnight shifts during weekdays, weekends, and holidays.

Qualifications

• Luxury front office management experience required.
• ONQ experience preferred for the role.

Responsibilities

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Monitor and assess service and satisfaction trends, evaluating issues and implementing improvements.
• Act as Manager on Duty in the General Manager's absence.
• Ensure property is safe and facilities are functional during night hours.
• Prepare daily summary reports.
• Supervise, schedule, train, and evaluate the front office team.

Skills

Night management

Front Office

Team supervision

Tools

ONQ experience

Job description

Job Identification: 221217

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary $85,000 - $90,000/USD/Yearly

Equal Opportunity Employer EOE, including disability/vets

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Night Manager to join the Front Office Team at this beautiful property!

This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes a new Italian Tuscan Steakhouse, a rooftop restaurant, lobby lounge, and in-room dining.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

In this role, you will oversee all the overnight front office operations of the property and manage a team of around 10 employees.

The ideal candidate will have luxury front office management experience and have a passion for delivering exceptional service. ONQ experience highly preferred.

Want to learn more? Hotel Website (https://www.waldorfastoriabeverlyhills.com/), Instagram, Facebook (https://www.facebook.com/WaldorfBevHills)

Classification: Full-Time

Shift: Overnight– must be available to weekdays, weekends, and holidays.

What will I be doing?

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Act as Manager on Duty and on behalf of the General Manager in his/her absence
• Tour hotel interior and exterior to ensure the property and facilities are functional, presentable to established standards and safe for guests and team members
• Oversee preparation of daily summary reports
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and reward

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Night Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you'll do during a typical day:

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.