Rooms Operation Manager

Sonesta International Hotels Corporation; Hilton Head Island (SC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company − 

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Disability Insurance

Job summary

Sonesta International Hotels Corporation is seeking a Rooms Operations Manager to lead Front Desk and Housekeeping, delivering seamless guest experiences while upholding brand standards. You will supervise a team and coordinate with other departments to ensure smooth daily operations.

Ideal candidates have 2–4+ years of hotel leadership, strong guest service skills, and familiarity with Opera PMS. The role carries a competitive salary range and requires flexibility to support peak periods.

Qualifications

• 2–4+ years of hotel operations leadership, preferably in Front Desk or Housekeeping.
• Strong guest service and problem-solving skills.
• Ability to lead teams in a fast-paced environment.
• Familiarity with PMS systems (Opera) and hotel operations.

Responsibilities

• Oversee daily operations of Front Desk and Housekeeping.
• Ensure rooms are cleaned, inspected, and ready on time.
• Coordinate across departments to drive room readiness.
• Monitor occupancy, arrivals, and special requests.
• Lead the team in delivering exceptional guest service.
• Monitor guest feedback and implement improvements.

Skills

Front Desk Leadership

Housekeeping Leadership

Guest Service

Team Leadership

Opera PMS

Tools

Opera PMS

Job description

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S— and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Rooms Operation Manager is responsible for the day-to-day operations of the Front Desk and Housekeeping departments, ensuring seamless coordination, exceptional guest service, and adherence to brand standards. This role focuses on delivering a high-quality guest experience while maintaining operational efficiency and supporting overall hotel performance.

Key Responsibilities

• Operations Oversight
• Manage daily operations of Front Desk and Housekeeping
• Ensure rooms are cleaned, inspected, and available in a timely manner
• Coordinate closely between departments to drive room readiness and minimize delays
• Monitor occupancy, arrivals/departures, and special requests
• Guest Experience
• Lead the team in delivering exceptional, personalized guest service
• Handle guest concerns and service recovery professionally and promptly
• Ensure strong arrival and departure experiences for all guests
• Monitor guest feedback and implement improvements
• Team Leadership
• Supervise, coach, and support Front Desk and Housekeeping team members
• Assist with scheduling to align with occupancy and business levels
• Train staff on service standards, procedures, and systems
• Promote a positive, team-oriented work environment
• Quality Assurance
• Conduct regular room and public space inspections
• Ensure cleanliness, presentation, and maintenance standards are met
• Enforce brand standards and operational procedures
• Support audit readiness (brand, QA, AAA inspections)
• Financial & Productivity Focus
• Assist in managing labor costs and departmental expenses
• Monitor productivity levels and staffing efficiency
• Support upselling initiatives and revenue opportunities at the Front Desk
• Communication
• Lead or participate in daily stand‑up meetings
• Communicate effectively with Engineering, F&B, and other departments
• Ensure clear shift‑to‑shift communication and follow‑through

Key Performance Indicators (KPIs): Guest Satisfaction Scores (GSS / Reviews) Room Readiness / On‑Time Check‑In Performance Cleanliness & Inspection Scores Labor Productivity Service Recovery Effectiveness · Act as “Manager on duty” as required. · Perform other duties as assigned.

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications: 2–4+ years of hotel experience, preferably in Front Desk or Housekeeping leadership Strong guest service and problem‑solving skills Ability to lead teams in a fast‑paced environment Familiarity with PMS systems (e.g., Opera) and hotel operations Flexible schedule, including weekends and holidays

Additional Job Information/Anticipated Pay Range Salary Range: $50K - $60K

Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.