Front Office Membership Specialist

Anytime Fitness; Spanaway (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading fitness community as a Membership Experience Coach, where your passion for fitness and interpersonal skills will inspire clients to achieve their goals. You'll engage with members, provide facility tours, and maintain a vibrant community atmosphere. Your role will be essential in welcoming new members and ensuring a supportive gym environment.

Benefits

401(k) matching

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Free gym membership

Qualifications

• Outgoing and enthusiastic personality, customer-focused.
• Sales or customer service experience is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Conduct facility tours and connect with prospective members.
• Ensure a welcoming environment and maintain gym standards.
• Engage with members and assist with inquiries.

Skills

Communication

Customer Service

Sales

Social Media Engagement

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
  
  
  

Membership Experience Coach

Be the Spark that Inspires Progress

Do you light up when you help others crush their goals? Love being part of a team that’s passionate about fitness, fun, and forward momentum? We’re looking for a Membership Experience Coach to join our team and play a leading role in creating the most supportive, high-energy fitness community in town.

You’ll be the first smile people see, the guide through their journey, and the connection that helps them feel at home every time they walk through our doors. This isn’t just sales—it’s about building relationships, delivering real results, and making a difference every day.

What You’ll Be Doing:

Membership Growth & Club Tours

• Connect with prospective members, uncover their goals, and show them how we can help get them there
• Give energetic, goal-oriented tours of our facility that highlight the benefits of our coaching and community
• Confidently explain membership options, overcome objections, and close the sale with care
• Be the go-to expert on membership agreements and club policies
  
  
  

Facility Standards & Presentation

• Help us maintain the cleanest, most welcoming gym in town
• Take pride in keeping equipment and spaces sanitized, organized, and ready for action
  
  
  

Member Connection & Retention

• Greet every member like a regular—by name, with a smile, and a genuine check-in
• Be their go-to person when they have questions or need support
• Celebrate their progress, listen to their needs, and help them stay engaged
  
  
  

Social Media & Community Engagement

• Share stories, updates, and behind-the-scenes content on our social channels
• Help promote challenges, events, and promotions that keep our community buzzing
• Partner with the Club Manager on local outreach and member appreciation events
  
  
  

Follow-Ups & Lead Nurture

• Call & text leads to schedule tours, follow up on visits, and keep the conversation going
• Reach out to current or returning members to help them feel supported and celebrated
• Assist with account management (billing, questions, freezes, etc.) with kindness and clarity
  
  
  

Retail & Supplement Sales

• Recommend and sell products that support our members’ health and fitness goals
• Stay informed on what we offer so you can make thoughtful, helpful suggestions
  
  
  

Who You Are:

• You love fitness, people, and personal growth
• You’re naturally outgoing and find it easy to strike up a conversation
• You’re a strong communicator, listener, and problem-solver
• You’re proactive, positive, and able to juggle tasks with a smile
• You’re organized and thrive in a team-based environment
• Sales or customer service experience is a plus—but a great attitude is a must
• Social media savvy? Even better
  
  
  

Why You’ll Love It Here:

• A tight-knit, values-driven team that supports your success
• Competitive pay + commission and performance bonuses
• Growth opportunities and continued learning
• Free gym membership + retail/supplement discounts
• A chance to impact lives and build lasting relationships every single day
  
  
  

Core Values:

These core values are non-negotiable. As part of our team, you live them every day—no compromises, no exceptions. They guide how we show up for our members, our team, and ourselves:

• Uphold Honesty, Integrity, and Loyalty – We do what’s right, even when no one’s watching.
• Exceed Expectations – We don’t settle for average; we deliver excellence in every interaction.
• Pursue Continuous Growth – We’re committed to learning, improving, and leveling up—personally and professionally.
• Lead with Kindness and Humor – We bring positivity to the floor, even on the tough days.
• Serve Community and Team – We show up for each other and give back with heart.
• Build a Legacy of Success – Every decision, every connection, every day builds something greater.
• Foster a Winning Culture – We celebrate progress, push for results, and uplift those around us.
  
  
  

Job postings listed on this site are with independently owned and operated franchised Anytime Fitness studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Anytime Fitness studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Anytime Fitness Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Anytime Fitness Franchisor, LLC.