Front Office Medical Assistant - Helotes

VillageMD; Helotes (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

VillageMD is seeking a Front Office Medical Assistant to enhance patient experiences through effective communication and support. This role involves welcoming patients, managing documentation, and performing essential medical tasks. Ideal candidates should be certified, bilingual, and have a passion for patient care.

Benefits

Medical, Dental, Life, Disability, Vision benefits

401k plan

Qualifications

• One year of experience preferred.
• Current BLS certification preferred; required within 90 days of employment.
• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred.

Responsibilities

• Welcome and prepare patients for their appointments.
• Collect and document vital signs, histories, and screenings.
• Perform point-of-care laboratory tests and other patient care activities.

Skills

Bilingual proficiency

Phlebotomy

Education

High School Diploma or equivalent

Certified Medical Assistant

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community working every day to improve health care for all. We innovate value-based care, leveraging integrated applications, population insights, and staffing expertise to ensure all patients access high-quality, connected care services that lead to better outcomes at a reduced total cost of care.

Job Description

Location: 12952 Bandera Road, Suite 105, Helotes, TX 78023

Position: Front Office Medical Assistant

As a Medical Assistant, you will be responsible for providing patient support and communication, facilitating an exceptional patient experience to foster satisfaction, trust, and organizational loyalty. Your duties include welcoming and preparing patients for their appointments, informing them of relevant and required information, and clearly communicating the services they are scheduled to receive.

How You Will Get Things Done:

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other appointment documentation, and save them appropriately in the EMR system.
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures.
• Maintain cleanliness and organization of reception and waiting areas.
• Perform point-of-care laboratory tests, EKGs, suture/staple removal, dressing changes, and other patient care activities.
• Collect and document vital signs, histories, and screenings.
• Authorize prescription refills as directed.
• Perform other duties as assigned.

How You Will Build Trust:

• Greet all patients and visitors professionally and warmly.
• Communicate any unexpected schedule delays effectively and assist with patient comfort.
• Demonstrate kindness and compassion in all patient interactions.
• Participate in brand marketing activities to engage and increase patient volume.

How You Will Innovate:

• Collect patient co-payments, reconcile charges, and manage outstanding balances during check-in and submit batches daily.
• Schedule patient and follow-up appointments per policies and procedures.
• Prepare and administer medications as directed, following the “Rights of Vaccine or Medication Administration”.
• Provide medication and diet instructions to patients.

Experience to Drive Change:

• Certified Medical Assistant or eligible within 90 days of hire.
• One year of experience preferred.
• Bilingual proficiency required.
• Phlebotomy experience required.
• Current BLS certification preferred; required within 90 days of employment.
• High School Diploma or equivalent required.
• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through connection. We value health and wellness, offering benefits including Medical, Dental, Life, Disability, Vision, FSA, and a 401k plan.

Equal Opportunity Employer

Our company provides equal employment opportunities to all employees and applicants without discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, and other protected characteristics.

Safety Disclaimer

We prioritize employee and applicant safety. We do not use chat rooms for job searches or communication, and will never request personal information via informal platforms or ask for money. Be cautious of scams. Interviews are conducted at our locations during regular hours. For more information, visit https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.