Front Office Manager OEM/HM

Crestline Hotels & Resorts; Golden (CO); On-site; USD 52,000 - 55,000; Full time

Job summary

A leading hotel management company is seeking a Front Office Manager to oversee front office operations. This role involves ensuring exceptional guest experiences, developing staff, and maximizing profitability. Candidates should have hospitality management experience and strong leadership skills. Join a dynamic team in a rewarding environment with competitive benefits.

Benefits

Health plans

Paid time off

401k

Travel discounts

Qualifications

• 3 years in hospitality management or equivalent experience.
• Proficiency with Microsoft Office and hotel information systems.

Responsibilities

• Manage front office operations and ensure guest satisfaction.
• Lead, train, and develop staff while monitoring performance.
• Collaborate with teams to enhance service and revenue.

Skills

Leadership

Customer Service

Communication

Education

High School diploma or GED

Tools

Microsoft Office

Hotel information systems

Job description

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Overview

The Front Office Manager is responsible for the successful operation and administration of all front office departments, including: front desk, bell/door, and concierge (if applicable). The role requires ensuring departmental balance while providing an exceptional guest experience and maximizing profitability. The manager must lead, train, motivate, and develop staff, serve as the liaison to other hotel departments, and uphold high standards of service and professionalism.

Pay range: $52,000 - $55,000 annually.

Key Duties & Responsibilities

1. Create and execute innovative front office strategies to enhance guest satisfaction and revenue.
2. Collaborate with the front office team in planning, development, and execution.
3. Ensure staff are trained to standards and competent in their roles.
4. Develop staff professionally and personally with managers and supervisors.
5. Investigate and resolve service and accommodation complaints.
6. Monitor budgets, payroll, and financial transactions.
7. Set performance and customer service standards.
8. Review procedures to improve service, performance, and safety.
9. Organize training programs, resolve personnel issues, hire staff, and evaluate performance.
10. Lead, mentor, and support the front office team.
11. Maintain knowledge of all department policies, hotel features, services, and operational details.
12. Manage daily operational demands and prepare financial forecasts.
13. Ensure security in public areas and maintain supplies and equipment levels.
14. Provide ongoing training and development for staff.
15. Conduct performance evaluations and promote positive guest relations.
16. Lead pre-shift meetings and strategic planning sessions.

Education and Experience

• High School diploma or GED; or equivalent work experience plus 3 years in hospitality management.
• Proficiency with Microsoft Office and hotel information systems.

Crestline Hotels & Resorts is an Equal Opportunity Employer. Benefits include health plans, paid time off, 401k, travel discounts, and more. Positions are posted continuously until filled.