Front Office Manager- Newly Opened Hotel!

Tapestry Conshohocken; Belgrade (MT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance

Discounted room rates

Training and career advancement opportunities

Job summary

Tapestry Conshohocken is searching for a Front Office Manager to lead our guest services team at our newly opened hotel in Belgrade, Montana. This role requires a hands-on leader who manages front desk operations and ensures superior guest satisfaction.

The ideal candidate will foster a welcoming atmosphere and inspire their team to deliver exceptional service. Competitive wages and a comprehensive benefits package are offered as part of our commitment to an inclusive work environment.

Qualifications

• Proven leadership experience in hotel front office or guest services management.
• Strong customer service philosophy and ability to foster a guest-first culture.
• Knowledge of revenue management, financial reporting, and hotel operations.

Responsibilities

• Maintain guest service as the driving philosophy of the hotel.
• Train, motivate, and empower front desk staff.
• Oversee all front desk operations, ensuring compliance with brand standards.

Skills

Leadership in hotel front office

Customer service orientation

Communication skills

Training abilities

Job description

Front Office Manager- Newly Opened Hotel!

• Posted on July 3, 2026

Locations

MT, HP Bozeman AP
619 Alaska Frontage Rd
Belgrade, MT 59714, USA

• Front Office
• Full-Time
• Requisition #: FRONT062003

Description

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands‑on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

Leadership Mandates

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities

• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied.
• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance.
• Oversee all front desk operations, including check‑in/check‑out, telephone procedures, hotel amenities, and system use.
• Act as Manager on Duty, supporting hotel‑wide operations when required.
• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists.
• Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams.
• Produce accurate financial reports in a timely manner.
• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts.
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures.
• Conduct property inspections and oversee preventive maintenance and deep‑cleaning schedules to maintain product standards.
• Mentor and develop management talent within the front office team.

Qualifications

• Proven leadership experience in hotel front office or guest services management.
• Strong customer service philosophy and ability to foster a guest‑first culture.
• Knowledge of revenue management, financial reporting, and hotel operations.
• Excellent communication, training, and problem‑solving skills.
• Familiarity with HR best practices and compliance standards.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer: “We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.