Front Office Manager | JW Marriott Reston Station

Crescent Hotels & Resorts; Great Falls Crossing (VA); On-site; USD 50,000 - 80,000; Full time

Job summary

Crescent Hotels & Resorts seeks a Front Office Manager for the JW Marriott Reston Station opening in Fall 2025. This role involves managing hotel operations, overseeing staff performance, and enhancing guest services at a luxury property. Candidates must demonstrate strong leadership and excellent problem-solving abilities, contributing to a superior guest experience in a high-end environment.

Benefits

Generous compensation package

Exceptional benefit plan

401K matching program

Travel discounts for associates

Qualifications

• Experience in hotel front office operations required.
• Strong leadership and team management skills essential.
• Excellent customer service and problem-solving skills.

Responsibilities

• Manage daily hotel operations including guest services and staff supervision.
• Ensure compliance with hospitality standards and service recovery processes.
• Oversee budgeting and forecasting for front office operations.

Skills

Leadership

Customer Service

Communication

Problem Solving

Team Management

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Job Category: Ops - General Mgmt

Requisition Number: FRONT035994

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• Posted : May 27, 2025
• Full-Time
• On-site

Locations

Showing 1 location

JW Marriott Reston
1840 Reston Row Plz
Reston, VA 20190, USA

Description

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented Front Office Manager for the grand opening of JW Marriott Reston Station this Fall!

Join the opening team of the first JW Marriott in Virginia! Experience a new level of luxury at JW Marriott Reston Station, a stunning 28-story landmark that overlooks Reston Row, a lively urban hub filled with top-notch dining and entertainment options. The hotel features 247 rooms spread across 12 floors, setting a new standard for luxury accommodations in the DMV area. With the largest luxury meeting space in Northern Virginia, totaling 35,000 sq ft, it includes two ballrooms with 20-foot ceilings and plenty of natural light from floor-to-ceiling windows and a large skylight. The JW Residences occupy the remaining 16 floors. This impressive architectural gem is conveniently located along the Silver Line Metro, perfectly positioned between Dulles International and Reagan National airports, providing travelers with exceptional access to the capital region and beyond.

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next exceptional team member to join us on our amazing Team. We are committed to providing you with:

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What will you be doing?

• Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Communicate both verbally and in writing to provide clear direction to staff.
• Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly.
• Supervise and review cost and inventory controls.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Prepare written correspondence to guests. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.
• Supervise the budgeting, forecasting, training, motivating, and staffing of the Front Office including Front Office, Bell Staff, Reservations, Concierge, Guest Services, and Transportation Services.
• Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Our Differences Are What Make Us Great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.