Front Office Manager - Hotel Zetta

Sage Hospitality; California; On-site; USD 45,000 - 75,000; Full time

Job summary

An innovative hospitality group seeks a Front Office Manager who is passionate about delivering exceptional guest experiences. In this dynamic role, you will oversee the daily operations of the front desk team, ensuring that every guest feels welcomed and valued. Your leadership will foster a culture of service excellence, empowering your team to create memorable moments for guests. If you thrive in a vibrant environment that encourages creativity and independent thinking, this position offers a unique opportunity to make a significant impact in a one-of-a-kind hotel setting. Join a team that values your growth and success while you contribute to an unforgettable guest journey.

Qualifications

• Minimum two years as a front desk supervisor or four years in hotel front office.
• Strong customer service and communication skills are essential.

Responsibilities

• Supervise daily operations of Guest Services personnel for maximum satisfaction.
• Coordinate guest service efforts and maintain good guest relations.

Skills

Customer Service

Problem Solving

Communication

Leadership

Education

High School diploma or equivalent

Job description

Hotel Zetta is seeking a Front Office Manager to join our team in serving guests with creativity and passion!

Work Where You Belong! Hotel Zetta - For the bold and the brave, this creative haven is steeped in a playful, adventurous spirit. One-of-a-kind touches, distinctive design, and dynamic art fill every stay with surprise and delight.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.

Responsibilities

1. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
2. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
3. Ensures the front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
4. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
5. Perform other duties as assigned, requested or deemed necessary by management.
6. Assist and make recommendations to the Director of Operations in the areas of conducting performance evaluations, discipline and terminations as appropriate.
7. Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
8. Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.
9. Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
10. Order all supplies and maintain inventory control minimizing unnecessary expenses.
11. Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
12. Provide weekly schedule for all Front Office Associates.
13. Responsible for covering/finding replacements for call-offs.
14. Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc…)

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.