Front Desk Agent - PARSIPPANY HILTON

Le Pavillon; New Jersey; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Hilton Parsippany is seeking a Front Desk Agent to warmly greet guests, check them in and out, and support pre-registration and reservations. You will post charges, handle payments, and maintain familiarity with front office operations.

The role requires teamwork, strong communication, and the ability to work varying shifts including evenings, weekends, and holidays. Physical requirements include desk work and occasional walking to assist guests.

Qualifications

• Strong customer service skills and a friendly, professional demeanor.
• Ability to work as part of a team to deliver great guest experiences.
• Effective communication, both verbal and written, with guests and colleagues.
• Wlexibility to work varying shifts including nights, weekends and holidays.

Responsibilities

• Greet and check guests in/out of the hotel promptly and professionally.
• Assist with pre-registration and reservation blocking as needed.
• Post charges accurately and maintain knowledge of front office procedures.
• Handle cash transactions and payments securely and correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.

Skills

Customer service

Teamwork

Communication

Adaptability

Job description

1 Hilton Court, Parsippany, New Jersey 07054

Seated in the midst of over 50 Fortune 500 companies, Hilton Parsippany offers several in-house restaurants, a full-service spa, conference halls, two ballrooms, and much more.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Parsippany Hilton-PHL

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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