Front Office Manager - Hampton Inn Portsmouth

Colwen Management Inc; Portsmouth (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

Colwen Management Inc is seeking a Front Office Manager for its Hampton Inn Portsmouth location. This role focuses on managing the Front Desk and Night Audit teams while ensuring exceptional guest service. The ideal candidate will excel in leadership, communication, and operational management, striving to deliver a superior service experience in a dynamic hotel environment. Opportunities for career advancement and a supportive workplace culture are also emphasized.

Benefits

Medical Insurance with Company-Funded HRA

Vision Insurance

Flexible Spending Accounts

Paid Time Off Programs

401K Plan – Traditional & Roth Options with Employer Match

Employee Assistance Program

Hotel Discount Travel Program for Associates & Family

Exclusive Associate Discounts – Travel, Entertainment, & Retail

Training and Development Programs

Qualifications

• At least one year Hotel Front Desk supervisory experience required.
• Must have excellent verbal and written communication skills.
• Reliable with ability to multi-task and work under pressure.

Responsibilities

• Manage day-to-day operations of the Front Office department.
• Recruit, interview, and hire associates for the Front Office.
• Ensure compliance with company policies and procedures.

Skills

Communication

Customer Service

Leadership

Multi-tasking

Education

Two year college degree or equivalent Hospitality experience

Tools

Common computer software programs

Job description

Job Category: Rooms Front Office

Requisition Number: FRONT003468

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• Full-Time
• On-site

Locations

Showing 1 location

Hampton Inn Portsmouth
Hampton Inn & Suites Portsmouth Downtown
23 Portwalk Place
Portsmouth, NH 03801, USA

Hampton Inn Portsmouth
Hampton Inn & Suites Portsmouth Downtown
23 Portwalk Place
Portsmouth, NH 03801, USA

Hampton Inn Portsmouth, a Colwen Hotels Property, is seeking an engaging, friendly and detail-oriented Front Office Manager to join our team. In this role you will be directly responsible for the Front Desk and Night Audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing our associates.

Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

• Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations.
• Responsible for recruiting, interviewing, and hiring associates for the Front Office Department.
• Develop specific departmental goals and objectives to prioritize, organize, and get work done.
• Drive ongoing associate engagement/recognition initiatives.
• Establish and maintain open collaborative relationships with direct reports and team membersto ensure everyone is treated with dignity and respect.
• Manage the ordering and inventory of the Front Office department supplies and uniforms.
• Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met.
• Monitor associate performance; provide coaching, mentoring, and developmental plans to improve associates’ capabilities and performance.
• Comprehends budgets, operating statements, payroll progress report, and maintain the operating budget.
• Ensure all associates adhere to credit and cash handling policies; analyze variances and maintain a close watch to the daily house count.
• Demonstrate knowledge of the brand specific service culture and ensure all associates provide excellent service to meet and exceed guest’s expectations.
• Greet VIPs and arrange for special services as requested.
• Review daily Front Office work and reports generated by Night Audit, and take appropriate actions to ensure any issues or concerns are resolved in a timely manner.
• Take a proactive approach when addressing guest issues and lead by example by setting a positive tone for the team.
• Coach and support the Front Office to effectively manage occupancy, rates, wages, and controllable expenses.
• Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
• Ensure compliance with all company policies and procedures along with Federal & State laws and regulations.
• Performs other duties, as assigned to meet business needs.

Requirements:

• Two year college degree or equivalent Hospitality experience preferred
• At least one year Hotel Front Desk supervisory experience
• Excellent verbal and written communication skills
• Reliable with ability to multi-task and work under pressure
• Excellent interpersonal and customer service skills
• Strong supervisory and leadership skills
• Familiar with common computer software programs
• Must be willing to work varied hours including nights, weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Qualifications

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.