Front Office Manager - Embassy Suites-LAX Soiuth

Embassy Suites by Hilton LAX South; El Segundo (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

An established industry player seeks a Front Office Manager to lead a dynamic team at a premier all-suite hotel. This role is pivotal in ensuring guest satisfaction and operational efficiency, overseeing everything from room reservations to staff training. With a focus on hospitality and teamwork, you will be at the forefront of creating memorable experiences for guests. If you have a passion for service and a knack for leadership, this opportunity offers a vibrant work environment and the chance to grow within a globally recognized brand.

Benefits

Health Insurance

Paid Time Off

Travel Discounts

Career Growth Opportunities

Recognition and Rewards Programs

Employee Stock Purchase Program

Educational Support Programs

Access to DailyPay

Parental Leave

Qualifications

• Energetic and experienced in front office management.
• Ability to lead and train staff effectively.

Responsibilities

• Oversee room reservations and front office systems.
• Prepare financial reports and supervise staff.
• Manage desk operations and resolve guest concerns.

Skills

Mathematical Skills

Effective Communication

Analytical Skills

Computer Proficiency

Leadership

Job description

Front Office Manager - Embassy Suites-LAX South

Join to apply for the Front Office Manager - Embassy Suites-LAX South role at Embassy Suites by Hilton LAX South.

Embassy Suites Los Angeles International Airport South is currently hiring an energetic and experienced Front Office Manager. This role is responsible for ensuring profitability, controlling costs, and maintaining quality standards to ensure total guest satisfaction. The manager oversees room reservations, front office systems, supplies inventory, scheduling, forecasting, and the department budget to maximize revenue. Responsibilities include preparing financial reports, including rate and availability calendars, and supervising, training, and evaluating staff. The role provides leadership and guidance to the Front Office staff to ensure consistent quality service.

What will it be like to work for this Hilton Brand?

Embassy Suites by Hilton offers full-service, upscale, all-suite hotels with a legacy of inviting and comfortable accommodations. Guests enjoy open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites, and a complimentary Evening Reception. Our bundled pricing offers enormous value, attracting guests for business, leisure, or family travel, who return for our award-winning customer service.

What will I be doing?

As Front Office Manager, you will:

• Encourage team spirit among staff with leadership and guidance.
• Communicate effectively to provide clear instructions and observe performance for improvement.
• Use creative management skills to solve problems and ensure compliance with Hilton standards.
• Manage desk operations during stress and emergencies, resolve guest concerns, and use discretion and judgment.
• Greet customers warmly, listen actively, and understand requests from guests and team members.

The annual salary range for this role is $75,000-$80,000, based on experience and location.

What are we looking for?

Hilton values hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. Key attributes include:

• Basic mathematical skills.
• Effective communication in English.
• Patience, tact, and diplomacy in dealing with guests and staff.
• Analytical skills for effective judgment.
• Proficiency in computer systems.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, dedicated to providing exceptional guest experiences through its diverse brands. Our vision is to "fill the earth with the light and warmth of hospitality," and our team members are central to this mission.

The Benefits

Hilton offers a supportive, inclusive workplace with benefits such as:

• Access to DailyPay for on-demand pay.
• Health insurance.
• Career growth opportunities.
• Recognition and rewards programs.
• Travel discounts.
• Paid Time Off (PTO).
• Parental leave.
• Employee Stock Purchase Program (ESPP).
• Educational support programs.

Embassy Suites by Hilton - LAX South is an Equal Opportunity Employer.

Work Locations & Schedule

Location: Embassy Suites Los Angeles International Airport
Schedule: Full-time

Job Function & Industry

Function: Other
Industry: Hospitality