Front Office Manager- CRC

CARAVAN COURT; Arlington (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Caravan Court in Arlington, TX seeks a Front Office Manager to oversee all front desk operations, ensuring exceptional guest service and efficient hotel operations. You will lead the front office team, optimize occupancy and revenue, and maintain high standards of hospitality aligned with the hotel’s brand identity.

Responsibilities include managing shifts, reviewing arrivals/departures, coordinating guest services, and ensuring compliance with company standards and codes of conduct.

Job description

REPORTS TO: General ManagerSTATUS: ExemptEXPECTED SHIFT: All Shifts Depending on Business LevelUNIFORM: Blouse or button up shirt, Slacks, Suit Jacket or Sport Coat, Dress ShoesJOB SUMMARY: The Front Office Manager oversees all front desk operations to ensure exceptional guest service and efficient hotel operations. This role is responsible for managing the front office team, optimizing occupancy and revenue, and maintaining high standards of hospitality in alignment with the hotel’s unique brand identity.PHYSICAL ABILITIES:Standing for a minimum of 5 consecutive hoursWalking for a minimum of 5 consecutive hoursCrouching (Bend at knees)Stooping (Bend at waist)Twisting (knees, waist, and neck)BalancingReaching (overhead extension)Handling and graspingDexterity/feelingPushing/pulling:Lifting/carrying a maximum of 50 lbs.WORKING ENVIRONMENT:Exposure to high stress situations, i.e. intoxicated guests, invalid credit cards, injuriesExposure to criminal activity i.e. trespassing, theft, public intoxicationExterior of hotel with exposure to weather conditions.Constant interaction with guests and employeesDUTIES AND RESPONSIBILITIES:Display exceptional knowledge of guest rooms and amenitiesComplete injury/ incident reports for guests and employeesBe on the lobby during peak hours and special events(7:30AM – 9:30AM, 4PM to 7PM)Review arrivals and departures for special requests and billing notesComplete MOD checklist on scheduled shiftsReview the credit check report and additionally authorize as neededPerform lock out if authorization declinesEnsure front desk agents complete the shift checklistVerify room inspections are on paceReview Out of Order/ Service rooms and verify if neededVerify all amenities are submitted in Alice and are completedEnsure room service orders taken at the front desk are entered per hotel standardComplete annual reviews for designated associatesParticipate in any off-site eventsAttend Managerial meetings such as Behind the Scenes, Daily Stand Up, Standing Ovation, SafetySchedule and host monthly Bravo meetingFront Desk Agents and Night AuditorsCreate and assign weekly trainings.Schedule monthly office deep cleanEnsure lost and found items are appropriately logged and storedStorage to be cleaned out monthlyEnsure staff is adhering to all service standards and codes of conductPurchase gift shop and signature scent itemsPurchase office supplies for hotel staffReview financials on a daily/ weekly basisInput forecast into Hotel EffectivenessSchedule employees according to Hotel Effectiveness specificationsReview Daily Check in Hotel Effectiveness daily and address any potential overagesCommunicate all special events to Front office staffSource and participate in events that help promote Hotel and OutletsSchedule continuous staff training on liquor, beer, wine, and foodEnsure room service and amenities are delivered according to company standardsHave comprehensive knowledge of hotel systems such as Tabit, Alice, Stay N Touch, Open Table, ActablBe proficient in Microsoft Word, Excel, and PowerPoint