Front Office Manager at La Bahia Hotel & Spa

Ensemble Hospitality; Santa Cruz (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

La Bahia Hotel & Spa is hiring a Front Office Manager to lead its team, ensuring unparalleled guest experiences and service excellence. The ideal candidate will be an effective leader with proven experience in hospitality, a knack for staff development, and a desire to maintain high service standards. This role involves managing various front office operations, coaching team members, and continuously improving guest satisfaction.

Qualifications

• Experienced leader with a passion for crafting excellent guest experiences.
• Thorough knowledge of industry trends and strong problem-solving skills.
• Ability to develop and train staff effectively.

Responsibilities

• Lead Front Office operations with a focus on guest satisfaction.
• Manage training programs to enhance staff performance.
• Ensure compliance with brand standards and oversee VIP guest relations.

Skills

Leadership

Guest Service

Team Development

Problem Solving

Hospitality Trends

Education

Bachelor's Degree in Hospitality Management or related field

Job description

Front Office Manager at La Bahia Hotel & Spa

La Bahia Hotel & Spa, Santa Cruz, California, United States of America

Job Description

Posted Friday, April 25, 2025 at 7:00 AM

La Bahia Hotel seeks an experienced Leader to join our team as the Front Office Manager. The Ideal candidate for Front Office Manager will be an inspirational leader with a passion for crafting exceptional guest experiences leading to great guest satisfaction returning guests, a talent for developing and training others and thorough knowledge of industry trends. This role will assist the Hotel Manager in managing the Front Office operations including Valet Parking & Bell Services, Front Office, Retail, and Security while embracing La Bahia and Spa’s luxury service standards (inspired by Forbes) and unique experiences throughout the hotel.

This position has a start date of 7/1/2025.

DUTIES AND RESPONSIBILITIES:

• Ensure all Front Office staff consistently deliver the brand promise, providing outstanding guest service at all times.
• Maintain and utilize guest history records effectively, ensuring repeat guests are pre-registered and recognized.
• Implement and oversee guest recognition programs to enhance loyalty and personalized experiences.
• Greet and assist VIP and long-stay guests, ensuring adherence to established recognition protocols.
• Monitor check-in and check-out processes to guarantee efficient, high-quality service.
• Address guest complaints and inquiries promptly, ensuring swift resolution and follow-up.
• Keep Front Office staff informed on promotions, policies, and hotel updates.
• Ensure all team members are knowledgeable about hotel products, services, and brand standards.
• Develop and execute training programs in collaboration with the Hotel Manager to enhance staff performance.
• Foster a positive and professional work environment, encouraging teamwork and excellence.
• Oversee Front Office and Pearl Lounge operations during peak periods to ensure smooth service delivery.
• Coordinate with Housekeeping and Engineering to manage room allocations and maintenance needs.
• Ensure compliance with company brand standards, implementing enhancements where applicable.
• Maintain accurate guest data in all systems.
• Stay informed on industry trends, competitor offerings, and market developments to maintain a competitive edge.
• Analyze guest feedback (e.g., Consumer Audit results) and implement necessary improvements. Work closely with other department managers to support overall hotel success and guest satisfaction.
• Perform additional duties as assigned, demonstrating flexibility and leadership within the scope of the role.

ABOUT US:

Set against the stunning backdrop of Santa Cruz’s pristine coastline, La Bahia Resort & Spa is poised to become a premier destination for luxury hospitality and events. Our mission is to provide guests with unparalleled service, exquisite accommodations, and unforgettable experiences.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

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La Bahia Hotel & Spa, Santa Cruz, California, United States of America