Front Office Manager - Aloft Anchorage

JL Hospitality Management, LLC; Anchorage (AK); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Front Office Manager to lead their front desk team. This role is perfect for someone with a modern approach to hospitality who can enhance guest experiences and operational efficiency. You will be responsible for managing front desk operations, overseeing reservations, and ensuring compliance with high service standards. Join a vibrant team that values leadership and offers a fun workplace culture, along with comprehensive benefits and opportunities for personal growth. If you're passionate about hospitality and ready to make an impact, this is the opportunity for you.

Benefits

Medical, Dental and Vision coverage

Life Insurance

Paid personal time off

Leadership and Management Training Programs

401K Retirement Plan

Discounted room rates

Access to voluntary benefits

A FUN PLACE TO WORK

Qualifications

• 1-2 years experience as a Front Office Manager or Front Desk Supervisor.
• Experience in a Marriott select service hotel preferred.

Responsibilities

• Manage Front Desk operations for high guest service levels.
• Oversee room reservations and department budget for profitability.
• Train and supervise front desk associates.

Skills

Hospitality Leadership

Guest Service Management

Team Leadership

Operational Efficiency

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

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Position Purpose

We are looking for someone with previous hospitality leadership experience, who has a modern and energetic take on the hotel industry and will be capable of developing and leading a front office team that will help bring this hotel to success!

Front Office Manager

Position Purpose

We are looking for someone with previous hospitality leadership experience, who has a modern and energetic take on the hotel industry and will be capable of developing and leading a front office team that will help bring this hotel to success!

The Benefits Of Being Part Of OUR Family

• Medical, Dental and Vision coverage
• Life Insurance
• Paid personal time off
• Leadership and Management Training Programs
• 401K Retirement Plan
• A PATH for your future!
• Discounted room rates
• A FUN PLACE TO WORK
• Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

Example Of Essential Functions

• Manages Front Desk operations to ensure the highest level of guest service and operational efficiencies with regard to the check-in and check-out process.
• Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue and profitability.
• Compiles reports as may be required including rate and availability calendar; Interviews, trains, supervises, counsels, schedules and evaluates, manages and motivate all front desk associates.
• Works with and communicates effectively and efficiently with housekeeping and maintenance departments.
• Encourages a team spirit amongst the associates providing leadership and guidance.
• Uses effective and sound management skills & judgment to solve issues for best possible outcomes.
• Ensures compliance with Marriott standards to ensure consistent high quality guest relations.
• Communicates with guests and associates, both verbally and in writing to answer questions and provide clear direction in advising and instructing staff accordingly.
• Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
• Implements and monitors all Marriott promotions and programs.
• Ensures that all management company SOPs are fully complied with.
• Supports and embraces management company culture and core values.
• Assumes additional assignments and responsibilities as may be directed by hotel’s general manager.

Qualifications

• Minimum of one-two years’ experience as a Front Office Manager or Front Desk Supervisor.
• Experience in a Marriott select service hotel(s) preferred.

Notice

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality