Front Office Manager 10 Front Office

Driftwood Hospitality; Orlando, Fort Lauderdale (FL, FL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hospitality management company is seeking a Front Office Manager for their Orlando location. This role is responsible for overseeing all front desk operations, ensuring guest satisfaction, and training staff. The ideal candidate will have a degree and relevant experience in the hospitality industry, along with exceptional communication and leadership skills.

Benefits

401(k)

Health insurance

Paid time off

Room discounts

Employee food and beverage discounts

Qualifications

• 2-3 years in a related hotel position.
• Hospitality industry knowledge and supervisory experience.
• Excellent verbal and written English communication skills.

Responsibilities

• Coordinate Front Office activities and resolve guest complaints.
• Train guest service agents on front desk procedures.
• Monitor daily revenue and expenses to maximize profit.

Skills

Communication

Leadership

Customer Service

Education

Four-year college degree or equivalent experience

Tools

Microsoft Office

Excel

Job description

Tru / Home2 Fort Lauderdale, 315 NW 1st Avenue, Fort Lauderdale, Florida, United States of America

Req #7556

Monday, May 19, 2025

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

The Front Office Manager is fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the hotel, and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.

ESSENTIAL JOB FUNCTIONS

This description summarizes primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The hotel operates 24/7, so operational demands require flexibility in shifts, start times, and hours worked.

1. Work with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
2. Ensure guest satisfaction scores for front desk operations meet standards; address deficiencies immediately.
3. Collaborate with the corporate training department to develop action plans to improve guest satisfaction scores.
4. Effectively train guest service agents on proper front desk procedures.
5. Recruit, interview, and select qualified candidates for front desk positions in conjunction with the General Manager.
6. Prepare weekly schedules for front office staff as needed.
7. Address performance issues of front office staff through coaching and disciplinary actions.
8. Complete performance evaluations for front office staff timely.
9. Monitor and post weekly guest satisfaction scores for staff review.
10. Oversee and manage front office operations to ensure efficiency and guest care, helping to meet profit goals. Handle guest and group special needs and resolve issues confidently and graciously.
11. Monitor daily revenue and expenses to minimize loss, control expenses, and maximize profit.
12. Lead and motivate the front office team, creating an environment conducive to learning, growth, and advancement. Model leadership by empowerment and coaching.
13. Ensure guest service agents maintain professional appearance and uniforms, including name badges.
14. Prepare and submit required reports timely and with quality suitable for corporate review.
15. Monitor room rates daily for accuracy.
16. Manage inventory effectively within the property management system.
17. Review work generated by the night auditor regularly.
18. Maintain consistent attendance and punctuality.
19. Uphold high standards of personal appearance and grooming, adhering to dress code policies.
20. Perform any additional duties as assigned by the supervisor.
21. Act as Manager on Duty as needed.

KNOWLEDGE, SKILLS & ABILITIES

The hotel may consider an equivalent combination of education and experience providing the following knowledge, skills, and abilities:

• A four-year college degree or equivalent experience, with 2-3 years in a related hotel position.
• Hospitality industry knowledge and supervisory experience.
• Excellent verbal and written English communication skills.
• Ability to handle cash or credit transactions and proficiency in Microsoft Office and Excel.
• Knowledge of office equipment and cash register operation.

PHYSICAL DEMANDS

• Ability to stand and move throughout hotel areas, performing essential functions.
• Lifting up to 25 pounds.
• Occasional twisting, bending, reaching, standing, walking.
• Frequent talking, hearing, seeing, and smiling.

BENEFITS

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room discounts
• Employee food and beverage discounts

EEO Statement: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.