Front Office Manager

BENCHMARK; United States; On-site; USD 60,000 - 64,000; Full time

Job summary

BENCHMARK is seeking a Front Office Manager for Wayfinder Newport in Rhode Island. The role is essential in leading the front-office department to manage guest services efficiently. The position requires 3-5 years of relevant experience and strong leadership skills.

The ideal candidate will balance operational goals with providing exceptional hospitality. A college degree is preferred, and flexibility in scheduling is necessary. Competitive salary ranges from $60,000 to $64,000 annually.

Qualifications

• 3-5 years of experience leading a Front Office team in a service-focused hotel or resort.
• Strong desire to make an impact on other people.
• Ability to balance guest experience with operational and financial goals.

Responsibilities

• Lead Front Office operations and set the tone for guest experience.
• Recruit, interview, and develop Front Desk and Bell team members.
• Oversee daily Front Office operations to ensure smooth service delivery.

Skills

Leadership

Guest service

Communication skills

Flexibility

Education

College degree preferred

Tools

PMS systems

Job description

Job Overview

Front Office Manager for Wayfinder Newport, a boutique hotel located in Newport, Rhode Island. The role leads the front‑office department, managing guest service, staff, and operational efficiency.

Responsibilities

• Lead Front Office operations and set the tone for a memorable guest experience.
• Deliver personalized, engaging service and model exceptional hospitality on the floor.
• Assist with guest check‑ins, ensuring accurate information, credit authorization, and fulfillment of special requests.
• Oversee VIP, group, and loyalty guest arrivals to ensure elevated experiences.
• Proactively resolve guest concerns and “WOW” guests through effective service recovery.
• Manage guest feedback platforms (reviews, surveys) and lead action plans for continuous improvement.
• Recruit, interview, and develop Front Desk and Bell team members.
• Support team growth through coaching, performance reviews, career development, recognition, and engagement programs.
• Ensure brand standards, SOPs, and system accuracy are consistently maintained.
• Foster a positive, inclusive workplace culture that supports engagement and retention.
• Lead daily briefings and shift handovers to align teams on priorities and VIPs.
• Oversee daily Front Office operations to ensure smooth and efficient service delivery.
• Maintain accuracy in PMS, POS, and reservation systems.
• Schedule staff effectively based on forecasted occupancy and business needs.
• Partner with Housekeeping, Maintenance, and Revenue Management to ensure smooth operations and strong performance.
• Support the hotel’s financial performance by managing labor costs and expenses.
• Oversee cash handling procedures, audits, and compliance with internal controls.
• Ensure compliance with safety, security, and emergency procedures while keeping the atmosphere welcoming.
• Support loss prevention initiatives.
• Interact with all hotel staff in a professional and supportive manner.
• Perform other duties as required to support hotel operations and memorable guest experiences.

Qualifications

• 3‑5 years of experience leading a Front Office team in a service‑focused hotel or resort environment.
• Available to work a flexible schedule, including nights, weekends, and holidays based on business needs.
• College degree preferred.
• A passion for hospitality and boutique‑style service.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Strong leadership with a hands‑on, people‑first approach.
• Ability to balance guest experience with operational and financial goals.
• Strong computer skills, and experience with PMS systems.
• Excellent verbal and written communication skills.

Compensation & Benefits

Salary: $60,000.00 – $64,000.00. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years & depth of experience, certifications, and specific office location.

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.