Front Office Manager

The Crescent Hotels Group; United States; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan

401K matching

Flexible scheduling

Discounts Crescent properties

Job summary

Crescent Hotels & Resorts is seeking a Front Office Supervisor for the Marriott Suites Deerfield location in Illinois. You will supervise daily Front Desk operations to maximize revenues and guest satisfaction, hire/train staff, and implement service standards across shifts.

Ideal candidates have 2+ years in a hotel supervisory role, Marriott experience preferred, and strong English communication, math, and computer skills to manage reservations, reports, and guest interactions.

Qualifications

• Two years in a hotel supervisory role.
• Marriott experience preferred.
• Must be able to communicate in English.

Responsibilities

• Interview, hire, train, evaluate, and discipline staff as needed.
• Address guest requests and issues to ensure satisfaction.
• Supervise Front Desk operations to maximize revenue and service.
• Lead and supervise Guest Service Agents.
• Remain calm during emergencies and resolve conflicts.
• Ensure attendance and regular availability.
• Perform other duties as assigned.

Skills

English fluency

Guest communication

Team player

Professional appearance

Customer service

Math skills

Computer skills

Front desk duties

Problem solving

Tools

Calculator

Computer system

Job description

Marriott Suites Deerfield
2 Parkway North Blvd
Deerfield, IL 60015, USA

• Pay or shift range: $65,000 USD to $70,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

2 years in a hotel supervisory position is required.
Marriott experience is preferred.

JOB OVERVIEW:

Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

• 1.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• 2.Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• 3.Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• 4.Supervise the Guest Service Agents.
• 5.Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• 6.Comply with attendance rules and be available to work on a regular basis.
• 7.Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.Self-starting personality with an even disposition.Maintain a professional appearance and manner at all times.Can communicate well with guests.Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to access and accurately input information using a moderately complex computer system.Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations.Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.Ability to establish and maintain effective working relationships with associates, customers and patrons.

At Crescent Hotels & Resorts we strive to create a great placeto work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Team Player

Works well as a member of a group

Leader

Inspires teammates to follow them

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Goal Completion

Inspired to perform well by the completion of tasks

Peer Recognition: Inspired to perform well by the praise of coworkers

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.