Front Office Manager

Crescent Hotels & Resorts; Tulsa (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

Crescent Hotels & Resorts in Tulsa, OK is seeking a Front Office Manager to oversee front office operations, ensuring guest satisfaction and adherence to brand standards.

You will lead the front office team, provide training and coaching, and coordinate with housekeeping, F&B and sales to deliver a seamless guest experience.

Strong communication, exceptional organization, and the ability to adapt to technology are essential to anticipate issues, resolve complaints and maintain service quality.

Qualifications

• English communication skills are required.
• Professional communication with guests and colleagues.
• Ability to learn and adapt to hotel technology and operating systems.
• Extremely organized with attention to detail.
• Somewhat flexible availability to cover shifts.

Responsibilities

• Oversee Front Office operations to ensure guest satisfaction and service quality.
• Lead and coach the Front Office team with training and support.
• Coordinate with other departments to maintain a seamless guest experience.
• Resolve guest complaints and monitor issues to prevent recurrence.

Skills

English communication

Professional communication

Tech adaptability

Highly organized

Flexible availability

Job description

DT Tulsa Downtown
616 W 7th St
Tulsa, OK 74127, USA

Description

Here is what you will be doing each day:

The Front Office Manager oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals. You will manage the Front Office Team to include training, coaching and provide support. Communication with all departments is key to ensure customer satisfaction. You will resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associate’s performance to ensure high levels of customer satisfaction and quality of service.

SKILLS:

• Ability to communicate in English
• Ability to communicate professionally to all individuals
• Ability to learn and adapt to technology and operating systems
• Extremely organized
• Somewhat flexible availability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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