Front Office Manager

The Crescent Hotels Group; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

The Crescent Hotels Group in Tulsa, OK seeks a Front Office Manager to lead front desk operations and ensure guest satisfaction. You will supervise the front desk team, coordinate with other departments, and uphold standards of service across the property.

This role emphasizes staff training, operational efficiency, and adherence to corporate policies while delivering high-quality guest experiences in a fast-paced hotel environment.

Qualifications

• Ability to communicate in English.
• Ability to communicate professionally to all individuals.
• Ability to learn and adapt to technology and operating systems.
• Eye for detail.
• Extremely organized.
• Somewhat flexible availability.

Responsibilities

• Oversee front office operations to ensure customer satisfaction and service quality.
• Manage front office team including training, coaching and performance monitoring.

Skills

English communication

Professional communication

Tech adaptability

Eye for detail

Highly organized

Flexible hours

Job description

Description

Here is what you will be doing each day:

The Front Office Manager oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals. You will manage the Front Office Team to include training, coaching and provide support. Communication with all departments is key to ensure customer satisfaction. You will resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associate’s performance to ensure high levels of customer satisfaction and quality of service.

SKILLS:

• Ability to communicate in English
• Ability to communicate professionally to all individuals
• Ability to learn and adapt to technology and operating systems
• Eye for detail
• Extremely organized
• Somewhat flexible availability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts