Front Office Manager

Crescent Hotels & Resorts; Tulsa (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

Crescent Hotels & Resorts in Tulsa, OK is seeking a Front Office Manager to lead the front desk team, ensure smooth check-in/out, and uphold service standards.

You will train staff, coordinate with other departments to resolve issues, and monitor performance to achieve high guest satisfaction and meet financial goals.

Qualifications

• Ability to communicate in English.
• Ability to communicate professionally to all individuals.
• Ability to learn and adapt to technology and operating systems.
• Eye for detail.
• Extremely organized.
• Somewhat flexible availability.

Responsibilities

• Oversee front office operations to ensure customer satisfaction and policy compliance.
• Train and coach front office staff and provide support.
• Coordinate with all departments to ensure customer satisfaction and service quality.
• Resolve customer complaints and monitor performance to maintain high levels of service.

Skills

English communication

Professional communication

Technology adaptability

Attention to detail

Highly organized

Flexible availability

Job description

Here Is What You Will Be Doing Each Day

The Front Office Manager oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals. You will manage the Front Office Team to include training, coaching and provide support. Communication with all departments is key to ensure customer satisfaction. You will resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associate’s performance to ensure high levels of customer satisfaction and quality of service.

Here Is What You Will Be Doing Each Day

The Front Office Manager oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals. You will manage the Front Office Team to include training, coaching and provide support. Communication with all departments is key to ensure customer satisfaction. You will resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associate’s performance to ensure high levels of customer satisfaction and quality of service.

Skills

• Ability to communicate in English
• Ability to communicate professionally to all individuals
• Ability to learn and adapt to technology and operating systems
• Eye for detail
• Extremely organized
• Somewhat flexible availability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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