Front Office Manager

Bardo; Georgia; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision and wellness

Company‑matched 401(k)

Up to 20 days of paid time off

Complimentary daily team member meal

Employee rates at select properties

Job summary

Hotel Bardo Savannah is seeking a Front Office Manager to lead the day-to-day Front Desk operations, supporting the Director of Front Office in delivering a polished, personalized guest experience.

This onsite role is ideal for an emerging Rooms leader with luxury hospitality background, ready for broader leadership responsibilities within a boutique, upper-upscale hotel environment.

Qualifications

• 2+ years of progressive Front Office or Rooms experience in luxury hotel
• Previous Front Desk supervisory or management experience
• Hospitality leadership training is valued
• Hospitality degree or related education preferred

Responsibilities

• Lead the daily Front Desk operation and ensure a smooth, welcoming arrival and departure experience
• Maintain a highly visible presence in the lobby and engage with guests throughout the day
• Coach, support, and develop Front Desk team members through real‑time feedback and training
• Create personalized guest experiences through thoughtful recognition and anticipatory service
• Ensure Front Desk service reflects Hotel Bardo Savannah luxury standards and culture
• Partner with Guest Experience Manager, Night Manager, Housekeeping, Reservations, Engineering, and F&B for a seamless guest experience
• Serve as Manager on Duty with other Front Office leaders and respond to guest needs with sound judgment
• Support scheduling, staffing, labor management, and daily Front Desk planning
• Monitor guest feedback and identify opportunities to improve service and processes
• Assist Director of Front Office with recruiting, onboarding, training, and leadership responsibilities
• Support departmental goals while developing toward broader Rooms leadership opportunities

Skills

Front Office management

Leadership

Guest service

Staff coaching

Organizational skills

Education

Hospitality management degree

Tools

Opera PMS

Job description

Named the #1 Hotel in Savannah by Travel + Leisure in 2026, Hotel Bardo Savannah is more than a hotel. It’s a neighborhood clubhouse, a gathering place and a world of its own—where exceptional hospitality feels personal, thoughtful and always a little unexpected.

Set beside Forsyth Park in the heart of Savannah, Bardo brings together 149 guest rooms and suites, Saint Bibiana, Bar Bibi, The Green Room, Saltgrass Spa , The Cooking School and spaces designed for everything from quiet mornings to unforgettable celebrations.

Our most recent recognition from Travel + Leisure joins a growing list of honors, including Bardo’s distinction as a Condé Nast Traveler Triple Crown recipient, recognized across the Hot List, Gold List and Readers’ Choice Awards. But the recognition belongs to the people behind the experience—a team that believes the smallest details can make the biggest impression.

At Bardo, hospitality is generous, intuitive and full of personality. Whether you’re welcoming a guest, setting the table, creating a restorative spa experience or making everything happen behind the scenes, you play a part in creating the kind of place people never quite want to leave.

LEFT LANEHospitality Group, LLC is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.

About the role

The Front Office Manager leads the day-to-day Front Desk operation at Hotel Bardo Savannah , supporting the Director of Front Office in delivering a polished, personalized, and highly engaging guest experience.

This role is ideal for an emerging Rooms leader who has built a strong foundation in luxury or upper-upscale hospitality and is ready for broader leadership responsibility.

At Bardo, luxury is personal. Our Front Office team creates thoughtful, highly customized experiences through genuine connection, strong guest recognition, creative amenities, and attention to the details that make a stay memorable. This is a hands‑on leadership role in a sophisticated environment where leaders are visible, accessible, and deeply connected to both guests and the team.

This is an onsite position located at Hotel Bardo Savannah. Candidates without full-service, upscale hotel or resort experience will not be considered.

What you'll do

• Lead the daily Front Desk operation and ensure a smooth, welcoming arrival and departure experience
• Maintain a highly visible presence in the lobby and engage naturally with guests throughout the day
• Coach, support, and develop Front Desk team members through real‑time feedback, training, and performance conversations
• Create personalized guest experiences through thoughtful recognition, amenities, service recovery, and anticipation of guest needs
• Ensure Front Desk service consistently reflects Hotel Bardo’s luxury standards and culture
• Partner closely with the Guest Experience Manager, Night Manager, Housekeeping, Reservations, Engineering, and Food & Beverage to support a seamless guest experience
• Serve as Manager on Duty alongside other Front Office leaders and respond to guest and operational needs with sound judgment
• Support scheduling, staffing, labor management, and daily Front Desk planning
• Monitor guest feedback and help identify opportunities to strengthen service, processes, and team performance
• Assist the Director of Front Office with recruiting, onboarding, training, departmental projects, and other leadership responsibilities
• Support departmental goals and priorities while continuing to develop toward broader Rooms leadership opportunities

Qualifications

• 2+ years of progressive Front Office or Rooms experience within a luxury, upper‑upscale, boutique, or full‑service hotel environment
• Previous Front Desk supervisory or management experience
• Formal hospitality leadership or management training experience strongly valued
• Hospitality management degree or related education preferred
• Strong passion for luxury service, guest personalization, and creating memorable experiences
• Demonstrated ability to connect naturally with guests and coach teams with confidence and warmth
• Strong organizational, communication, and problem‑solving skills
• Experience with hotel property management systems; Opera experience preferred
• Career‑minded with a desire to continue growing within Front Office and Rooms leadership
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Why Bardo?

Be part of something rare.

• Join the team behind Travel + Leisure’s #1 Hotel in Savannah.
• Work alongside curious, creative and passionate people who care deeply about their craft.
• Be empowered to create thoughtful, memorable moments for guests and for one another.

Take care of yourself.

• Medical, dental, vision and wellness benefits for eligible full‑time team members
• Company‑matched 401(k) with fast vesting
• Up to 20 days of paid time off, paid holidays and a paid birthday
• Complimentary daily team member meal

Experience Bardo.

• Complimentary two‑night stay at Hotel Bardo Savannah
• Team member discounts on dining, Saltgrass Spa treatments, retail and The Cooking School at Saint Bibiana
• Complimentary fitness classes
• Opportunities to experience the hotel as our guests do

Travel well.

• Employee rates at select Leading Hotels of the World properties
• Discounts at Highgate hotels worldwide

Grow with Left Lane.

• Referral incentives and guest recognition programs
• Career development opportunities across a growing hospitality portfolio
• Opportunities to learn, lead and build a career alongside an ambitious hospitality team

We believe remarkable hospitality begins with remarkable people. People who notice the details. Who take pride in making someone’s day. Who bring warmth, curiosity and character to what they do.

If that sounds like you, there may be a place for you at Bardo.