Front Office Manager

Wythe Hotel; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading hotel in Brooklyn is seeking a Front Office Manager to enhance guest experiences and uphold service excellence. The role involves team leadership, administrative duties, and fostering a culture of discrete luxury. Ideal candidates will have significant experience in luxury hospitality and a passion for guest service.

Benefits

Competitive compensation

Professional development opportunities

Employee dining program

Qualifications

• 3+ years of management experience in luxury hospitality settings.
• Experience with guest recognition programs and preference management.

Responsibilities

• Set up Hotel Service Teams for success every day.
• Responsible for scheduling, payroll, and guest data management.
• Deliver excellent training and regular feedback.

Skills

Communication

Leadership

Coaching

Cultural Fluency

Education

Management experience in luxury hospitality

Job description

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Within a restored 1901 factory on the Williamsburg waterfront — Wythe Hotel offers privacy amongst the crowded city. A discreet historic Brooklyn residence for those seeking retreat from the city that never sleeps. Our original timber ceilings, concrete floors, and arched windows from 1901 frame an essential Brooklyn experience that celebrates the neighborhood's industrial heritage and creative spirit.

As we evolve into Brooklyn's definitive luxury destination, we seek a Front Office Manager who will be an architect of guest experiences and a guardian of our unique service culture.

Position

The primary focus of this position is to set up the Hotel Service Teams for success every day.

That goal can be split into 3 main areas;

1 - Setting the teams up for success - our success is measured by the excellence of the guest experience.

Ensuring we have provided the Front Desk, Bell, and Housekeeping teams with everything they need to be exceptional.

Clear Direction and understanding of expectations. Excellent training and ongoing follow up.

Reliable and consistent support to all staff members. We will always support them in their decisions and choices.

Providing flexible schedules, working with HR to ensure staff are feeling competent and supported.

2 - This is an Administrative role.

Scheduling, Payroll, Inventory, Guest data, Review responses.

Providing clear communication to the Hotel team as well as the other Departments within the hotel.

Directing projects and priorities for the Hotel Team.

3 - Holding the team accountable to high expectations

Delivering excellent training and regular/direct feedback to all our staff on their work performance.

Supporting them as they learn, while expecting them to be excellent.

This role will require consistent communication with the whole team, helping them understand our goals, ensuring they are committed to those goals, and then supporting them as they reach those goals consistently.

Patience, and being excited about the rewards of coaching and mentoring our team are key.

As Front Office Manager, you'll be responsible for the continued development and collaboration of the "Wythe Way" philosophy. Creating an environment where every guest interaction feels genuine, thoughtful, and attuned to their individual preferences. You'll lead the team entrusted with our guests first and last impressions, ensuring those moments reflect our commitment to discrete luxury and thoughtful authenticity.

Reporting directly to the Wythe Hotel executive team, you'll serve as both a strategic leader and a hands-on mentor, cultivating a team that delivers service so seamless it appears effortless.

• Design and implement systems for gathering pre-arrival intelligence on guest preferences
• Train staff to observe and document in-stay patterns that enhance future visits
• Create proactive service protocols that anticipate needs before they arise
• Develop room preparation standards that create personalized welcome experiences
• Schedule daily walk throughs of all hotel rooms with house keeping teams

Discrete Luxury

• Design guest recognition systems that are subtle yet meaningful
• Establish protocols for privacy management and information protection
• Train staff in the art of invisible service—being present without being intrusive
• Implement communication standards that emphasize measured responses and emotional intelligence

Cultural Connection

• Develop staff knowledge of Brooklyn's art scene, cultural institutions, and hidden gems
• Foster relationships with local galleries, museums, and artists
• Create neighborhood guides that go beyond typical tourist recommendations
• Arrange access to exclusive cultural experiences for guests
• Position the hotel as a genuine connection point to Brooklyn's creative community

Operational & Administrative Excellence

• Design concierge services that focus on proactive itinerary planning
• Manage staffing, scheduling, and budget administration with precision
• Oversee payroll, inventory, and regulatory compliance
• Analyze performance metrics to continuously refine operations with finance controller
• Lead implementation of technology enhancements
• Champion sustainability initiatives aligned with our commitment to authentic luxury

Team Development & Cultural Stewardship

• Lead daily pre-shift and stand up meetings
• Implement a cultural mentorship program for new team members
• Develop assessment tools that measure both technical skills and cultural alignment
• Establish recognition systems that celebrate service excellence
• Collaborate closely with Le Crocodile and Bar Blondeau leadership to ensure consistent service standards across all venues
• Coordinate with F&B teams to create seamless guest transitions between hotel and dining experiences

The Ideal Candidate

Experience & Technical Expertise

• 3+ years of management experience in luxury hospitality settings
• Proven success in developing and maintaining service standards
• Experience with guest recognition programs and preference management
• Demonstrable financial acumen and budget management skills
• Knowledge of luxury hotel operations and systems
• A desire to learn and understand the psychology of luxury hospitality
• Natural ability to read social cues and adapt service accordingly
• Appreciation for the tension between warmth and professional distance
• Sense of the appropriate level of familiarity for different guest types
• Cultural fluency and awareness of global hospitality standards

Personal Attributes

• Poised presence that conveys quiet confidence
• Articulate communication style that is warm yet precise
• Meticulous attention to detail without appearing fussy
• Natural curiosity about people and their preferences
• Patience and genuine enjoyment in developing others
• Aesthetic sensibility that aligns with our understated luxury positioning

Our Commitment

We view this role as central to our vision of becoming Williamsburg's definitive luxury destination. As such, we offer:

• Competitive compensation commensurate with experience
• Professional development opportunities and cultural immersion experiences
• Employee dining program at Le Crocodile and Bar Blondeau

This position offers the rare opportunity to help shape the future of luxury hospitality in Brooklyn—creating experiences that honor our industrial heritage while establishing new standards of discrete luxury and authentic service.

Wythe Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Art of Discretion. Relax, it's Brooklyn.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Hospitality

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