Front Office Manager

River Link Hotels; New London (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

The Hampton Inn Groton is seeking a hands‑on Front Desk Manager/Sales Coordinator with a hotel operations background. You will oversee daily front desk and guest relations while supporting sales initiatives and staff development.

Based in Groton, CT, this role emphasizes leadership, training, and coordination with the sales and marketing team. You will generate proposals, manage profiles, and ensure brand standards across the property.

Qualifications

• Previous hotel operations leadership experience.
• Strong customer service focus and communication skills.
• Ability to train and develop associates.

Responsibilities

• Assist in new associate orientation and onboarding.
• Train and support all Front Desk associates and ensure performance to brand standards.
• Serve as the point of contact for clients and respond by phone/email.
• Coordinate internally with the sales & marketing team.
• Generate reports, proposals, and collections details; coordinate with clients & suppliers.
• Prepare sales-related documents throughout the sales process.
• Generate corporate leads through internet prospecting and telemarketing.
• Arrange and coordinate meetings, events and appointments.
• Create and manage Company and Travel Agent profiles in the PMS.
• Load and manage rate codes and link negotiated rates to profiles.
• Adhere to Company and brand standards; ensure compliance with laws.
• Review staff performance and participate in budgeting and forecasting.
• Perform administrative duties including P&L statements, scheduling and payroll.

Skills

Leadership

People management

Customer service

Communication

Time management

Training & development

Hotel operations

Tools

Microsoft Outlook

Excel

Word

Job description

The Hampton Inn Groton is seeking a hands‑on Front Desk Manager/Sales Coordinator with a hotel operations background to join our team. This role will be responsible for the day‑to‑day operations of the hotel with an emphasis on associate and guest relations, development of people, sales and quality assurance.

General Responsibilities

• Assist in new associate orientation and onboarding
• Train and support all Front Desk associates and ensure performance in accordance with established hotel brand standards
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Responsible for coordinating internally with the sales & marketing team.
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
• Prepare sales‑related documents throughout the sales process (e.g., proposals, contracts, group rooms resumes)
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
• Arrange and co‑ordinate meetings, events and any appointments.
• Create and manage Company and Travel Agent profiles on the property management system.
• Load and manage rate codes to the hotel software, and link the negotiated rates to the correct company profiles.
• Adhere to all Company and brand standards
• Compliance with Federal & State Labor laws
• Ongoing review of staff to ensure adherence to established policies and procedures
• Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
• Establish and maintain open collaborative relationships with direct reports, team members and partner hotel leadership.
• Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
• Oversight of front desk operations
• Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
• Identify areas of concern and develop strategies to improve performance
• Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
• Active participation in budgeting and forecasting to maximize hotel revenue and profits
• Perform administrative duties, including, but not limited to; Profit and Loss Statements, Scheduling and Payroll

Qualifications

• Previous hotel operations leadership experience
• Demonstrated passion and sense of urgency in the achievement of results
• Excellent time management skills, strong leader of people
• Attention to detail and highly organized
• Must be self‑motivated and results oriented
• Willingness and ability to train and develop associates
• Creative problem‑solving skills
• Familiar with common computer software programs including Microsoft outlook, word and Excel.
• Must be willing to work varied hours including evenings, weekends & holidays
• Hilton PEP experience preferred but not required