FRONT OFFICE MANAGER

Dimension Hospitality, LLC; Mahwah (NJ); On-site; USD 75,000 - 95,000; Full time

Job summary

Dimension Hospitality, LLC is seeking a Front Office Manager to lead daily front desk operations, supervise staff, and maintain high guest service standards. You will train and develop team members, oversee check-ins/outs and billing accuracy, and collaborate with leadership to ensure smooth hotel operations.

The role emphasizes staffing, training, and robust guest experiences, with a focus on professionalism, timely problem solving, and adherence to brand policies.

Qualifications

• Experience leading front office teams in a hotel environment.
• Ability to supervise and schedule front desk staff effectively.
• Strong communication and guest-service orientation.
• Proven problem-solving and organizational skills.

Responsibilities

• Lead daily front office operations and staff supervision.
• Train, coach, and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations, and billing accuracy.
• Resolve escalated guest concerns professionally and promptly.
• Ensure compliance with hotel policies and brand standards.
• Monitor cash handling and end-of-day reporting.

Skills

Front office leadership

Staff supervision

Staff scheduling

Training & coaching

Guest service excellence

Communication

Problem solving

Organization

Tools

PMS (Property Management System)

Billing systems

Reporting tools

Job description

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.The RoleAs the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.What You Will Be Doing• Lead daily front office operations, including staff supervision and scheduling• Train, coach, and develop front desk and guest service team members• Oversee check ins, check outs, reservations, and billing accuracy• Resolve escalated guest concerns and service issues professionally• Ensure compliance with hotel policies, brand standards, and procedures• Monitor financial processes such as cash handling and end of day reporting• Communicate effectively with housekeeping, engineering, and leadership• Support hiring, performance reviews, and team development• Maintain a welcoming, efficient, and service focused front office environmentWhy You Will Love It Here• Leadership role with daily guest impact• Opportunities for growth within hotel operations• Supportive, team oriented environmentReady to Join the TeamIf you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you.Apply now.EOEWhat Makes You You• Previous hotel front office leadership experience required• Strong communication, leadership, and problem solving skills• Organized, dependable, and detail oriented• Comfortable using hotel systems, reporting tools, and front office processes• Able to multitask and maintain professionalism under pressure• Passionate about hospitality and creating excellent guest experiencesFlexible to work any shifts, including holidays and weekends.