Front Office Manager

andCo Hospitality, a Certified B Corp; Kissimmee (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

andCo Hospitality seeks a Front Office Manager to lead the guest experience and set the tone at the front desk. You’ll blend hospitality, precision, and people leadership to make every stay seamless, personal, and unmistakably andCo.

You’ll manage daily operations, coach a high-performing team, monitor guest feedback, and uphold brand standards. This role requires 5+ years in front office leadership, a service mindset, and the ability to stay calm under pressure while delivering exceptional

Qualifications

• 5+ years in front office or hospitality leadership.
• Experience in resort or hotel settings preferred.
• Strong organizational and people leadership skills.

Responsibilities

• Own the end-to-end front office guest journey from arrival to departure.
• Lead daily front desk operations and staffing to ensure flawless execution.
• Hire, train, and develop a high-performing front office team.
• Monitor guest satisfaction and translate insights into action.
• Uphold brand standards and foster a culture of care and accountability.

Skills

Front office leadership

Hospitality

Staff coaching

Operations management

Customer service

Job description

Join The Crew Behind Epic Stays

Front Office Manager: Our First Impression Architect

At andCo Hospitality, the front desk isn’t a desk. It’s the heartbeat of the guest experience.

We design destinations that make guests say, "Wait… can I live here?" And it all starts the moment they arrive. We’re looking for a Front Office Manager who understands that first impressions aren’t a moment, they’re a system.

As our Front Office Manager, you’ll lead the team that sets the tone for every stay. You’ll blend hospitality, precision, and people leadership to ensure every guest interaction feels seamless, personal, and unmistakably andCo.

If you know how to balance warmth with structure, standards with empathy, and pace with poise, this role was built for you.

What You’ll Own

Guest Experience Leadership

• Own the end-to-end front office guest journey: arrival, stay, and departure.
• Ensure every interaction reflects the andCo brand, thoughtful, polished, and human.
• Anticipate guest needs and resolve issues with confidence, grace, and urgency.
• Turn service recovery into loyalty moments, not just fixes.

Front Office Operations

• Lead daily front desk operations, scheduling, and coverage to ensure flawless execution.
• Maintain operational accuracy across reservations, check-ins, check-outs, billing, and reporting.
• Enforce front office SOPs and brand standards with consistency and care.
• Partner closely with Housekeeping, Maintenance, and Resort Leadership to keep the operation flowing smoothly.

Team Leadership & Development

• Hire, train, coach, and develop a high-performing front office team.
• Set clear expectations and hold the team accountable while fostering trust and morale.
• Create an environment where hospitality professionals feel supported, confident, and proud of their work.
• Lead by example: calm under pressure, present on the floor, and never above the work.

Performance & Accountability

• Monitor guest satisfaction scores, reviews, feedback and turn insights into action.
• Track front office metrics including service levels, staffing efficiency, and quality standards.
• Support labor planning and cost awareness without sacrificing the guest experience.
• Use systems and reports as tools to improve performance, not just check boxes.

Brand Consistency & Culture

• Be a daily steward of the andCo culture and service philosophy.
• Ensure brand standards are lived, not laminated.
• Reinforce a sense of pride, ownership, and professionalism at the front line.

You’re Built for This Because

• You bring 5+ years of front office or hospitality leadership experience (resort or hotel preferred).
• You know that hospitality is both an art and an operation.
• You’re organized, adaptable, and unshakable when things get busy.
• You lead with empathy but don’t shy away from accountability.
• You’retech-comfortable and detail-oriented, without losing the human connection.
• You believe excellence isn’t about grand gestures, it’s about getting the small things right, every time.
• You understand that the front desk sets the tone for everything that follows.

Why This Role Matters

This isn’t just about managing a desk.

It’s About

• Creating arrival moments guests remember.
• Building trust in the first five minutes of a stay.
• Supporting a team that carries the emotional weight of hospitality.
• Protecting the brand through consistency, care, and competence.

At andCo, the front office is where the experience becomes real.

Ready to Lead from the Front?

If you’re ready to shape guest experiences, elevate a team, and be the steady presence that makes everything work, let’s create unforgettable stays, starting at hello.