Front Office Manager

Sandman Hotel Group; Irving (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Join the Sandman Hotel Group as a Front Office Manager in Irving, Texas. This role involves overseeing the hotel front desk operations, ensuring high levels of customer service, and guiding your team to success. Benefits include career growth opportunities, employee events, and comprehensive health coverage. You will play a crucial role in enhancing guest experiences and operational efficiency while fostering a positive workplace culture.

Benefits

Rewards & Recognition

Free Parking

Discounted Hotel Stays

Ongoing Employee events

Growth Opportunities

Dedicated Training Program

Employee Assistance Program

Preferred Rates for Dallas Stars NHL Games

Group Life Insurance

Milestone Rewards

Qualifications

• Previous hotel management experience in Rooms Division is essential.
• Demonstrated leadership and supervisory skills.
• Strong communication abilities, both written and oral.

Responsibilities

• Manage Front Office and oversee Reservations and Guest Activities.
• Ensure compliance with company standards and policies.
• Maximize occupancy and revenue through strategic planning.

Skills

Hospitality Management

Customer Service

Team Leadership

Communication

Organizational Skills

Problem Solving

Time Management

Education

Hotel Management Experience

Tools

Microsoft Office Suite

Job description

Sandman Signature - USA - Las Colinas, Irving, Texas, United States of America

Job Description

Posted Wednesday, June 25, 2025 at 3:00 AM

Family owned and operated, we believe in creating memorable experiences that everyone can enjoy with the help of our well-known family of brands, which include Dallas Stars NHL Team , Texas Stars AHL Team , Chop Steakhouse & Bar, Shark Club Bar & Grill, Moxies, Grouse Mountain Resort, Revelstoke Mountain Resort, Sandman Hotel Group, andThe Sutton Place Hotels.

We pride ourselves in achieving results in operating hotels from our ability to blend the superior science of hotel management with the art and professionalism of hospitality. Are you seeking a successful company to grow with? Do you have what it takes to grow with us? We are seeking a dynamic Front Office Manager to join our team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

JOB REQUIREMENTS:

• The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotels Group standards, policies and procedures.
• The ability to ensure the qualified personnel are selected hired and trained in all areas of responsibility.
• Must ensure that all personnel are kept well informed of department objectives and policies.
• The ability to ensure the proper image is being maintained by All Team Members with respect to grooming and uniform standards.
• The ability to support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees.
• The ability to display fair treatment with respect to disciplinary action and provide supportive documentations.
• The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
• The ability to establish and maintain close working relationships with all departments of the hotel to ensure maximum participation, productivity, morale and guest service.
• The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
• The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• The ability to support Sandman Hotels, inns & Suites philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Rooms Division.
• The ability to monitor and analyze the payroll for Rooms Division to ensure

APPLICABLE SKILLS:

• Have previous hotel management experience, specifically in the Rooms Division Department.
• Demonstrate supervisor skills; good judgment and common sense.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition
• Free Parking
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Preferred Rates for Dallas Stars NHL Games
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• Milestone Rewards

SUMMATION:

The Sandman Hotel Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in United States of America to apply

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

Sandman Signature - USA - Las Colinas, Irving, Texas, United States of America