Front Office Manager

Marquee Hospitality LLC; Grandview, Highway (IL, MO, KY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to assist in managing day-to-day hotel operations. This role involves maximizing financial returns, enhancing guest experiences, and ensuring brand standards are met. You will be responsible for guiding various departments, managing staff performance, and contributing to the hotel's operational success. The position offers a unique opportunity to make a significant impact in a dynamic environment while working closely with management. If you are passionate about hospitality and eager to develop your career, this is the perfect opportunity for you.

Benefits

Paid day off for birthday

Flexible Schedules

Quarterly celebrations with gift cards or bonuses

Buddy program for employees

Employee Incentives

Access to IHG stays

Qualifications

• Experience in hotel operations and financial management is essential.
• Strong leadership skills to mentor and guide team members.

Responsibilities

• Assist in managing daily hotel operations and financial returns.
• Provide direction and manage all hotel departments effectively.
• Mentor and coach team members to enhance performance.

Skills

Hotel Operations Management

Financial Planning

Team Leadership

Conflict Resolution

Guest Experience Enhancement

Tools

Google Drive

Job description

Assist in managing day-to-day hotel operations by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of the hotel and brand in the local community. Act as General Manager in his/her absence.

Details:

1. Assist the Manager in the development, implementation, and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
2. Assist the Manager with recording and inputting credit card purchases and petty cash purchases into the Hotel’s Google Drive Folder.
3. Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
4. Assist in the completion of EOM reports each month by its specified due date.
5. Manage day-to-day operational activities, plan and assign work and establish performance and development goals for team members.
6. Is the direct report for all front desk and shuttle staff and reviews that all checklists are being completed by each employee.
7. Ensure that the schedule does not exceed the allotted payroll budget and that staff time is being managed.
8. Consistently communicate with Management on situations and operational issues that might arise and also ensure that the front desk and housekeeping are always working on the same page.
9. Provide mentoring, coaching, and regular feedback to help manage conflict, improve team member performance, and recognize good performance.

Benefits:

1. Employee can use more than 4 IHG stays per year.
2. Provides a paid day off for birthday.
3. Quarterly celebrations include exciting gift cards or bonus.
4. Buddy program for employees so they have a person they can have as a go to.
5. Flexible Schedules.
6. Employee Incentives.