Front Office Manager

Commonwealth-Lodging-Management-LL; Columbia (SC); On-site; USD 48,000 - 70,000; Full time

Job summary

Commonwealth-Lodging-Management-LL seeks a Front Office Manager to be the first contact for guests and to lead front desk operations with excellence.

You will deliver exceptional guest service, resolve concerns, and lead front office staff. Responsibilities include overseeing reservations, forecasting, budgeting, and inventory, while maximizing revenue and controlling costs in a hotel setting.

Qualifications

• Customer service or management experience required; hotel experience a plus.
• Strong verbal and written English communication required.
• Ability to lead, train, and develop Front Office staff.

Responsibilities

• Deliver exceptional guest service and resolve concerns.
• Lead, train, schedule, and develop Front Office staff.
• Oversee reservations, forecasting, budgeting, and inventory.

Skills

Guest service

Leadership

Communication

Time management

Education

High school diploma

Tools

Microsoft Office

Hotel systems

Job description

Be the first smile. Lead the guest experience.Are you a hospitality professional who thrives on guest interaction and team leadership? We’re seeking a Front Office Manager to serve as the first point of contact for our guests and lead front desk operations with excellence.What You’ll DoDeliver exceptional guest service and resolve concernsLead, train, schedule, and develop Front Office staffOversee reservations, forecasting, budgeting, and inventoryMaximize revenue while controlling costsUphold our commitment to hospitality—24/7, 365What We’re Looking ForHigh school diploma or GED required; college preferred1–2 years of customer service or management experience (hotel experience a plus)Strong computer skills; Microsoft Office & hotel systems preferredSound decision-making, problem-solving, and writing skillsYield management experience preferredIndustry Schedule: Flexible availability requiredOpportunity to lead, grow, and make a lasting first impressionReady to welcome guests and lead with confidence? Apply today!QualificationsStrong verbal and written English communication skillsPhysically able to lift 25 lbs, push/pull up to 100 lbs, and remain on feet up to 8 hoursComfortable working throughout all hotel areas in varying conditionsFlexible availability, including nights, weekends, and holidaysKnowledge of the local areaCustomer-focused with the ability to suggestively sell