Front Office Manager

Residence Inn Big Sky/The Wilson Hotel; Big Sky (MT); On-site; USD 65,000 - 75,000; Full time

Job summary

HHM Hotels is seeking a Front Office Manager to lead day‑to‑day front office operations, ensuring service excellence and adherence to brand standards. You will mentor staff, manage scheduling, and drive guest satisfaction through proactive leadership and teamwork.

The role requires strong communication skills, budgeting oversight, and the ability to balance guest needs with operational controls. Work schedule includes holidays/weekends as needed, in a busy hotel environment.

Qualifications

• 2–3 years of progressive hotel experience required.
• High School diploma or equivalent required.
• College coursework in related field preferred.
• Previous supervisory responsibility preferred.
• Good verbal and written communication skills.
• Basic computing ability and computer skills required.
• Ability to maintain composure in stressful situations.
• Team leadership with minimal supervision.

Responsibilities

• Interview, select, train, schedule, coach and support associates to standards.
• Develop staff development plans and conduct one-on-ones.
• Monitor guest satisfaction and improve scores.
• Oversee front office financial operations and controls.
• Payroll administration for department personnel.
• Create a motivating, empowered hotel environment with teamwork.
• Ensure effective departmental communication through logs and meetings.
• Develop and monitor budgets and forecasts for the department.

Skills

Staff supervision

Guest service focus

Budgeting

Communication

Team leadership

Education

High school diploma

College coursework in related field preferred

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Complete development plan for staff focusing on continual learning.
• Conduct one-on-ones with team members.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Payroll administration for department personnel.
• Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
• Be readily available & approachable for all team members.
• Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Extend professionalism and courtesy to team members at all times.
• Celebrate and foster decisions that result in successes as well as failures.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

Education & Experience:

• At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• College course work in related field preferred.
• Previous supervisory responsibility preferred.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability and computer skills.
• Ability to maintain composure and manage stressful situations when occur.
• Must be able to work in a team environment with the employee acting as a team leader with minimal direct supervision.
• Must maintain a neat, clean and well-groomed professional appearance per Marriott standards.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels