Front Office Manager

Legacy Ventures; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

Legacy Ventures in Atlanta is seeking a Front Office Manager to oversee the Front Desk, PBX, Bell Stand and Concierge to ensure exceptional guest service. You will implement franchise programs, train staff and ensure compliance with LSOPs and SOPs while aiming for optimal occupancy and revenue.

The role requires leadership, a customer-first mindset and a proven track record in hotel front office operations, with a focus on quality service, efficiency and guest satisfaction.

Qualifications

• Experience in managing Front Office operations (hotels or hospitality) is preferred.

Responsibilities

• Interview, hire, train staff, evaluate performance, resolve problems and communicate openly as needed.
• Implement company and franchise programs and manage Front Office operations (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure quality service and hospitality.
• Resolve customer complaints, monitor complaints and operational issues to maintain high customer satisfaction and quality.
• Coordinate with sales to discuss and implement strategies to improve occupancy levels and revenues.
• Monitor and maintain Front Office systems and equipment for optimum performance.

Job description

Company Overview

We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary

Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Key Responsibilities

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.