Front Office Manager

Sonesta; Anaheim (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 12

Paid Vacation & Sick Time

Company-Paid Life Insurance

Sonesta Hotel Discounts

Educational Assistance

Job summary

Sonesta International Hotels is seeking a Front Office Manager to set the tone for our Service Culture. You will lead the Front Office team, drive guest satisfaction, manage daily operations, and align with property-wide strategies to deliver memorable stays.

The role is hands-on with some admin time, requires strong communication, leadership, and a track record in hospitality. You’ll oversee schedules, budgets, safety standards, and VIP guest experiences while mentoring staff and coordinating

Qualifications

• High-school diploma or equivalent; 4-year degree preferred in hospitality or related field
• Experience leading front office teams in hotels or hospitality environments
• Strong communication and customer service skills, with a focus on guest satisfaction

Responsibilities

• Manage day-to-day Front Office operations and guest check-in/check-out processes
• Lead and develop the Front Office team, conduct pre-shift meetings, review daily business
• Coordinate with housekeeping and maintenance to ensure quality service and VIP handling
• Prepare and monitor schedules, budgeting, and staffing to meet business demands
• Promote safety, security, and adherence to cash handling procedures

Skills

Excellent communication

Customer service

Organizational skills

Guest experience focus

Analytical skills

Leadership

Opera

Microsoft Office

Education

Bachelor's degree in hospitality or related field

High school diploma or equivalent

Tools

Opera PMS

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Front Office Manager sets the tone for Sonesta’s Service Culture. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest‑focused (both internal and external), achievement‑oriented leaders. The Front Office Manager assists with managing the daily operations of the Front Office staff. The role’s primary responsibilities are to provide leadership, drive results, promote and implement property‑wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.

What you’ll be doing

The person in this role works mostly in a service environment, with some office time reserved for administrative tasks. Principle duties and responsibilities (Essential Functions) include:

• Operational/Functional: Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in/checkout processes. Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance). Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival. Review resumes for arriving groups; organize and coordinates master accounts and group special requests. Maintain appropriate inventory of supplies and operating equipment including ordering and receiving. Ensure all Sonesta safety and sanitation standards are adhered to. Respond to guest complaints and ensure proper follow‑up is completed. Serve as “Manager on Duty” as required and respond to emergency situations as needed. Maintain high standards of personal appearance and grooming.
• Strategy and Planning: Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands. Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores. Coordinate projects that require floor condensing and room inventory changes.
• Financial Management: Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the Front Office. Manage staffing levels to ensure that guest service, operational needs and financial objectives are met. Maintain procedures for security of monies, credit and financial transactions, and guest security. Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.
• Managing your Team: Attract, hire, and motivate your team. Ensure all staff is properly trained on systems, hotel policies, security and cash handling procedures, service standards, local laws and have the tools and equipment needed to effectively carry out their job functions. Conduct pre‑shift meetings with staff and review all information pertinent to the day’s business. Monitor, measure, and recognize performance of employees, including promotion recommendations. Coach team by providing specific feedback to improve knowledge, skills and performance. Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.
• Leading with Passion: Utilize and collaborate with resources across different departments and corporate office. Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture. Focus on the mission and well‑being of the departments, hotel and company. Lead by example and operate with integrity and respect. Inspire your team to embrace and demonstrate Sonesta’s core values and guest service standards.

Qualifications and Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Track record of delivering exceptional guest and client experience.
• Strong analytical and problem‑solving skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of hotel and hospitality industry.
• Proficient with Microsoft Word, Excel and PowerPoint.
• Proficient in Opera.

Physical Demands

The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently. The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs. The person will be frequently standing and moving about the hotel.

Expected Hours of Work

Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required.

Education and Experience

High school graduate, some college or equivalent. A 4‑year college degree and at least 1 year of related experience preferred. Supervisory experience required. Must have a minimum of 2 years’ experience as a Front Desk or Front Office Manager. Experience in a hotel or a hospitality‑related field preferred.

Anticipated Pay Range & Additional Job Information

Pay range $80K-90K . Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity
• Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Before You Apply To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.