Front Office Lead Medical Assistant

AFC Urgent Care San Diego; San Diego (CA); On-site; Full time

Job summary

AFC Urgent Care is looking for a Front Office Lead Medical Assistant to manage administrative operations and provide exceptional patient care. The role requires strong organizational skills, customer service, and the ability to train staff. Join a leading urgent care provider in a dynamic environment.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Qualifications

• Two years experience as a Medical Assistant or educational equivalent.

Responsibilities

• Manage day-to-day administrative operations in support of the clinic.
• Assist Providers navigate the EHR/EMR features.
• Oversee compliance weekly day sheet records and patient disposition logs.

Skills

Customer service

Education

CCMA Certification

Certified Medical Assistant

BLS Certification

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Front Office Lead Medical Assistant

AFC Urgent Care San Diego

Santee, CA 92071-3154

$23.00-$25.00 an hour - Full-time

Resume Insights

Here’s how your resume aligns with the job description

Experience & Skills

• Two (2) years experience as a Medical Assistant or educational equivalent.
• Customer service

Education & Certificates

• CCMA Certification
• Certified Medical Assistant
• BLS Certification

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Job details

Salary

$23.00-$25.00

Job Type

Full-time

Full Job Description

AFC Urgent Care is seeking Medical Assistants with exceptional customer service skills to become part of our team. American Family Care is the leading provider of urgent care with more than 200 centers nationally and ranked by Inc. Magazine as one of the fastest growing companies in the U.S. Please email your resume via this advertisement for immediate consideration.

The primary responsibility of the Front Office Lead is to help manage day-to-day administrative operations in support of the clinic while providing an exceptional overall patient care experience. The Front Office Lead is expected to maintain a high degree of organizational acumen, attentiveness and professionalism.

Primary Responsibilities:
1. Be proficient in essential Front Office functions and basic Back Office operations.
2. Assists in the training and development of support staff.
3. Assist Providers navigate the EHR/EMR features and functions.
4. Liaisons with medical facilities, employers, billing and payers regarding referrals and requests.
5. Oversee compliance weekly day sheet records, daily task logs and patient disposition logs.
6. Audit patient charts to ensure charges entered into the EMR are complete, timely and accurate.
7. Perform patient callbacks, follow-up and appointment reminder calls.
8. Process mail and requests for medical records or other information.
9. Assist with scheduling as directed.
10. Ensure EOBs and insurance payments are scanned and invoices sent in a timely manner.
11. Manage Worker’s Comp, Immigration Physicals, DoT Physicals and other special programs.
12. Diplomatically resolve patient complaints while maintaining strict confidentiality.
13. Ensure cleanliness of all common spaces.

Requirements include:
Medical Assistant Certificate
Two (2) years experience as a Medical Assistant or educational equivalent.

Basic Life Support (BLS) certification
Must be willing to work schedule: Monday-Thursday 8AM-2PM & Sunday 8AM-6PM
Possess exceptional customer service skills

For more information, visit us at www.afcUrgentCareSanDiego.com.

Job Type: Full-time

Pay: $23.00-$25.00 per hour

Schedule:

• Day shift
• Night shift
• Weekend availability

License/Certification:

• High School Diploma
• BLS
• Certified Clinical Medical Assistant (CCMA)
• Phlebotomy (Preferred)

Work Location: Santee