Front Desk Supervisor: Lead Guest Experience & Team

Pier House; Las Vegas, Northern (NV, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Embassy Suites by Hilton Las Vegas is seeking a Front Desk Supervisor to lead the front office team at Las Vegas Embassy Suites-VES. You will oversee staffing, training, and scheduling, and ensure smooth check-in/check-out for guests.

You will manage the MICROS front desk system, coordinate with Housekeeping and Engineering, and maintain high guest service standards in a busy hotel environment.

Qualifications

• Ability to calmly handle high-demand or upset guests.
• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Strong teamwork and guest-focused service orientation.
• Experience working in an office environment.

Responsibilities

• Greet and assist guests, check them in and out promptly and professionally.
• Ensure proper staffing levels for front desk, including interviewing, hiring, supervising, and scheduling.
• Manage MICROS front office system reliably for daily transactions.
• Communicate with Housekeeping and Engineering on guest room needs.
• Address guest requests efficiently and direct to appropriate departments.

Skills

Guest service

Leadership

Communication

Job description

Front Desk Supervisor - Embassy Suites by Hilton Las Vegas

#26-2513

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Location Description

4315 University Center Drive, Las Vegas, Nevada 89119

Enjoy warm hospitality at the Embassy Suites Las Vegas hotel. Our all-suite hotel is across the street from the University of Nevada Las Vegas, Cox Pavilion and the Hard Rock Casino. The Las Vegas Convention Center and famous Las Vegas Strip are within walking distance of the property. Our hotel is minutes from Las Vegas International Airport -- McCarran Airport (LAS), the Thomas & Mack Center, Las Vegas Motor Speedway, The Mob Museum, Lake Mead, Nellis Air Force Base and Hoover Dam.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Las Vegas Embassy Suites-VES

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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