Front Office Coordinator - OBGYN

Auburn Memorial Medical Services; City of Auburn (NY); On-site; Full time

Job summary

An established healthcare provider is seeking a Front Office Coordinator to ensure smooth operations and excellent patient interactions. In this pivotal role, you will manage appointment scheduling, handle patient communications, and support medical staff while upholding high standards of professionalism. The ideal candidate will thrive in a fast-paced environment and possess strong organizational and communication skills. Join a dedicated team committed to delivering exceptional patient care and making a meaningful impact in the community. If you are ready to take on this rewarding challenge, we encourage you to apply today!

Benefits

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Qualifications

• Experience in a clinical setting preferred with strong organizational skills.
• Proficiency in medical software and ability to multitask in a fast-paced environment.

Responsibilities

• Manage day-to-day operations of the front office and ensure smooth patient interactions.
• Schedule appointments, verify patient information, and maintain confidentiality.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Customer Service

Data Entry

Education

Experience in a hospital or clinical setting

Tools

Medical Software

EMR System

Job description

Position / Title: Front Office Coordinator

Reports To: Practice Manager

Work Location: Auburn Memorial Medical Services P.C.

Position Summary:

The Front Office Coordinator is responsible for managing the day-to-day operations of the front office, ensuring smooth patient interactions, efficient appointment scheduling, and effective communication between patients and medical staff. This role plays a critical part in the smooth functioning of the practice, offering direct support to both patients and staff while maintaining a high standard of professionalism and organization.

Responsibilities and Duties:

• Greet and welcome patients in a professional and friendly manner.
• Answer and direct calls on a multi-line phone system, providing excellent customer service.
• Verify patient information (e.g., insurance, demographics) and ensure system updates.
• Provide patients with necessary forms, consents, and instructions.
• Manage appointment scheduling and maintain an organized calendar to ensure optimal physician and patient flow.
• Accurately perform data entry and manage patient information in the EMR system.
• Assist with clerical duties, including filing, scanning, and maintaining office supplies, ensuring smooth office operations.
• Provide support to medical staff as needed, including front desk and receptionist duties.
• Ensure patient confidentiality and comply with privacy regulations when handling sensitive information.
• Uphold strict confidentiality of patient information and adhere to HIPAA and other privacy regulations.
• Collaborate with the Practice Manager to improve front office operations and staff efficiency.
• Maintain a tidy and organized front office environment, including the waiting area and workstations.
• Assist with the preparation of medical records, insurance verifications, and patient referrals.
• Assist in the training and orientation of new front office staff, ensuring they are familiar with office procedures and protocols.
• Provide ongoing training and support to existing staff, focusing on best practices for patient interaction, appointment scheduling, and EMR usage.
• Monitor front office performance and offer feedback, coaching, and mentorship to staff members to improve efficiency and customer service.
• Other duties as assigned.

Qualifications, Education and Experience Requirements:

• Experience in a hospital or clinical setting preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to work in fast paced environment and to work on multiple projects at the same time.
• Proficiency in medical software and computer systems.

If you are passionate about delivering outstanding patient care and are ready to make an impact at Auburn Memorial Medical Services, we invite you to apply today!

Job Type: Full-time

Pay: $20.00 - $26.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Ob/Gyn

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person