Front Office Coordinator

Healogics, LLC.; Huntsville (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in wound care is seeking a dedicated Patient Navigator to enhance patient experiences in a bustling outpatient center. This role is vital for managing front office functions, ensuring smooth operations, and providing exceptional customer service. With a focus on patient care, you'll coordinate appointments, verify insurance, and maintain patient records. Join a team committed to making a difference in patients' lives while thriving in a fast-paced environment. If you have a passion for healthcare and strong organizational skills, this opportunity is perfect for you!

Qualifications

• 2+ years of office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Greets patients, answers calls, and maintains patient communication needs.
• Maintains and files patient charts, verifies insurance information.

Skills

Microsoft Office (Word, Excel, Outlook)

Customer service skills

Interpersonal skills

Organization skills

Time-management skills

Typing speed (60 wpm)

Attention to detail

Basic math skills

Confidentiality

Teamwork

Education

High School Diploma or GED

Associate’s degree

Job description

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Think you are a great fit? Learn more about this role here:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our outpatient clinic partnerships.

The Patient Navigator manages a variety of front office functions and is key to the smooth operation of a dynamic outpatient wound care center, as well as performs general office duties to assist the staff of the WCC.

All Healogics employees must perform their job responsibilities according to all Healogics policies, hospital policies, as well as to accrediting organizations, federal and state regulations, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities

1. Coordinates with Center leadership to maximize daily patient census.
2. Actively participates in staff meetings to support key functions within the Center.
3. Greets patients and other visitors, answers and routes calls to appropriate staff.
4. Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for providers, according to the care continuum model.
5. Obtains and verifies patient insurance information, including pre-certifications and pre-authorizations for services, and enters data in appropriate databases.
6. Collects and enters patient charges in databases.
7. Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
8. Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
9. Coordinates/schedules ancillary testing with other hospital departments.
10. Arranges for patient transportation as needed.
11. Maintains office equipment and supplies as needed, and medical supplies as directed.
12. Performs other duties as required.

Required Education, Experience And Credentials

• High School Diploma or GED; Associate’s degree preferred
• Minimum of two (2) or more years of office administration experience, preferably in a medical setting; prior medical coding experience preferred

Preferred Knowledge, Skills And Abilities

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good customer service, interpersonal, and communication skills, both orally and in writing
• Organization and time-management skills
• Ability to type 60 words per minute (wpm)
• Basic math skills
• Attention to detail
• Ability to maintain confidentiality
• Ability to work in a fast-paced environment and handle multiple projects simultaneously
• Ability to work with others and in a team environment