Front Office Coordinator

Healogics, Inc.; Huntsville (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Navigator to manage front office functions in an outpatient wound care center. This role is crucial for ensuring smooth operations, involving patient coordination, communication, and administrative tasks. The ideal candidate will possess strong organizational skills, attention to detail, and a commitment to excellent customer service. Join a team that is making a significant impact on patients' lives and be part of a rewarding environment that values hard work and dedication.

Qualifications

• 2+ years of office administration experience, preferably in a medical setting.
• Proficiency in Microsoft Office and excellent customer service skills.

Responsibilities

• Coordinate with Center leadership to maximize daily patient census.
• Manage patient communication, including scheduling and appointment reminders.
• Maintain office and medical supplies and equipment.

Skills

Microsoft Office (Word, Excel, Outlook)

Customer Service

Organization Skills

Time Management

Typing Speed (60 WPM)

Attention to Detail

Education

High School Diploma or GED

Associate’s Degree

Job description

time type Full time

posted on Posted 2 Days Ago

job requisition id JR104152

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Think you are a great fit? Learn more about this role here:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. The company aims to provide differentiated, quality outcomes through outpatient clinic partnerships.

Role Overview:

The Patient Navigator manages front office functions and is essential for the smooth operation of a dynamic outpatient wound care center. They perform general office duties to support the staff of the WCC.

All Healogics employees must adhere to company policies, hospital policies, accrediting organizations, federal and state regulations, and CMS guidelines, as applicable.

Essential Functions/Responsibilities:

1. Coordinate with Center leadership to maximize daily patient census.
2. Participate in staff meetings to support key functions within the Center.
3. Greet patients and visitors; answer and route calls appropriately.
4. Manage patient communication, including scheduling, rescheduling, and appointment reminders; coordinate provider schedules.
5. Obtain and verify patient insurance information, including pre-certifications and pre-authorizations; enter data into databases.
6. Collect and enter patient charges; verify and reconcile charges as directed.
7. Prepare and transmit monthly patient survey data and documentation to providers.
8. Assemble and maintain patient charts; ensure data completeness and signatures.
9. Coordinate ancillary testing with hospital departments.
10. Arrange patient transportation as needed.
11. Maintain office and medical supplies and equipment.
12. Perform other duties as required.

Required Education, Experience, and Credentials:

• High School Diploma or GED; Associate’s degree preferred.
• At least two years of office administration experience, preferably in a medical setting; prior medical coding experience is a plus.

Preferred Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent customer service, interpersonal, and communication skills.
• Strong organization and time-management skills.
• Typing speed of 60 WPM.
• Basic math skills.
• Attention to detail and confidentiality.
• Ability to work in a fast-paced environment and handle multiple projects.
• Teamwork and collaboration skills.

This range is an estimate based on qualifications, education, experience, location, operational needs, and other considerations permitted by law.

If you are a current employee, apply via Workday’s “Jobs Hub” as an internal candidate.

Come Heal With Us!

Healogics is committed to advancing wound healing and prevention, impacting more than 2.5 million lives through innovative care. Our team of wound specialists builds meaningful relationships with patients and their families, restoring hope and dignity.