Front Office Concierge

The Umstead Hotel and Spa; Cary (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

The Umstead Hotel and Spa in Cary, NC seeks an enthusiastic Concierge to support guests with requests, coordinate services, and provide information on area attractions. You will report to the Front Office Manager and help ensure top-tier guest satisfaction.

Responsibilities include documenting requests, arranging itineraries, assisting with equipment, and maintaining up-to-date literature. A strong service mindset and teamwork are essential.

Qualifications

• High School degree or equivalent required.
• 1+ year of Customer Service experience (preferred).
• Bachelor's Degree preferably in hospitality or hotel management preferred.

Responsibilities

• Lead by example by assisting with guest requests to create memorable experiences.
• Coordinate and document all guest requests for special arrangements or services; prepares itineraries.
• Inform guests of hotel services, features and room amenities.
• Respond to guest complaints and inform relevant departments.
• Maintain concierge equipment and keep maps and brochures up to date.
• Must be able to walk, stand, sit for duration of shift (8 hrs+).
• Work as a team as well as independently.

Skills

Customer Service

Communication

Teamwork

Flexibility

Education

High School Diploma

Bachelor's Degree in hospitality or hotel management

Tools

Switchboard operation

Fax

Credit card machines

Printers

Hotel alarm systems

Job description

Job Details

Job Location: NC The Umstead Hotel and Spa - Cary, NC 27513Position Type: Full TimeJob Shift: AM/DayThe Concierge is required to lead by example by assisting with all guests request in order to create unique and memorable experiences for our guests. As an integral member of the property team, the Concierge will report directly to the Front Office Manager. The Concierge is responsible for ensuring high levels of Guest Satisfaction through:Accepts flexible work schedule necessary for uninterrupted service to hotel guests; this includes working days, nights, weekends, and holidays.Coordinate and properly document all guest requests for special arrangements or services; prepares itineraries.Courteously and efficiently inform guests of hotel services, features and room amenitiesDisplays excellent verbal, written, and guest relations skills; attention to detail and strong follow thru skillsKeeps area maps, brochures and other literature up to date and well organizedRespond to all guest complaints and problems ensuring all departments concerned are informed.Must be able to walk, stand, sit, stoop or bend for duration of shift (at least 8 hrs.).Be well versed with the Raleigh/Durham area; i.e., social, cultural, historical and physical attractions.Perform all duties assigned by the Front Office Manager and Manager on Duty.Maintain and control concierge equipment.Demonstrate teamwork by cooperating and assisting colleagues as neededResponsible for receiving, recording, and having guest faxes delivered in a timely mannerBe well versed in the standards of operation for AAA Five Diamond, Forbes Five Star and Leading Hotels of the World.

Qualifications

High School degree or equivalent required.1+ year of Customer Service experience (preferred) Bachelor's Degree preferably in hospitality or hotel management preferredGood working knowledge of the Raleigh/Durham/Cary and surrounding areas.Experience working at luxury property or hotel preferredMust be able to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.Communicates effectively with colleagues, guests, and supervisors.Ability to work as a team as well as individually.