Front Office Clerk

Legacy Staffing; Reedley (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Legacy Staffing is seeking a friendly, organized Front Office Clerk for a confidential healthcare client in Reedley, CA. You will be the first contact for patients, handling registration, scheduling, and basic billing with compassionate service.

Ideal candidates have a high school diploma or GED, at least one year of medical front office experience, familiarity with medical terminology, and bilingual English/Spanish.

Qualifications

• High school diploma or GED required.
• Minimum of one year of medical or dental front office experience.
• Familiarity with medical terminology preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Welcome patients in person and by phone; explain services and billing.
• Schedule appointments and manage walk-ins and emergencies.
• Register patients and verify insurance; collect documentation and billing information.
• Balance cash register and issue receipts per policies.
• Coordinate scheduling with staff to ensure smooth patient flow.

Skills

Customer service

Multitasking

Communication

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Job Title: Front Office Clerk

Location: Reedley, CA
Employment Type: Full-Time/Temporary Assignment
Compensation: $21 as a temp

Position Overview

Legacy Staffing is seeking a friendly, organized, and patient-focused Front Office Clerk on behalf of a confidential healthcare client. This role serves as the first point of contact for patients, both in person and by phone, and plays a critical role in ensuring smooth patient flow, accurate registration, and proper billing processes. The ideal candidate thrives in a fast-paced healthcare environment and is committed to delivering compassionate, respectful service.

Key Responsibilities

Patient Access & Front Desk Operations

• Welcome patients in person and over the phone and explain available services, payment categories, and billing procedures


• Schedule appointments and appropriately manage walk-in patients and emergencies according to established policies


• Answer incoming calls and route them to the appropriate staff


• Call patients to remind them of upcoming appointments


• Follow up daily with patients who did not keep their scheduled appointments

Registration & Billing Support

• Register patients according to established protocols and collect all required documentation and billing information


• Verify insurance or third-party coverage and calculate patient responsibility


• Collect co-pays, deductibles, deposits, and outstanding balances prior to visits


• Issue receipts and balance the cash register in accordance with cash-handling policies


• Ensure all patient encounters are properly checked out

Coordination & Patient Flow

• Work closely with medical, dental, and nursing staff to ensure smooth patient flow and minimize wait times


• Refer patients to other internal services as needed for follow-up support


• Communicate patient concerns or complaints to supervisory staff as appropriate


• Under supervision, coordinate scheduling assistance with external agencies when applicable

Compliance & Organizational Participation

• Maintain strict HIPAA compliance and confidentiality of all patient information


• Ensure compliance with all local, state, and federal regulations


• Participate in Quality Assurance / Quality Improvement (QA/QI) initiatives


• Learn and use Electronic Health Record (EHR) and Practice Management Systems as required


• Participate in patient-centered care models as part of the healthcare delivery team

Qualifications, Education & Experience

• High school diploma or GED required


• Minimum of one (1) year of experience in a medical or dental front office setting (or formal vocational training in lieu of experience)


• Familiarity with medical terminology and basic triage procedures preferred


• Knowledge of basic bookkeeping and office functions


• Bilingual English / Spanish preferred

Skills & Competencies

• Friendly, professional demeanor with strong customer service skills


• Ability to multitask and work effectively under pressure


• Compassionate approach to patient interactions in challenging situations


• Strong communication, organizational, and follow-through skills


• Ability to work with individuals from diverse cultural, religious, and economic backgrounds


• Willingness to work flexible schedules, including weekends and multiple clinic locations as needed


• Alignment with the mission and values of community-based healthcare

Reporting Relationship

• Reports to Health Center or Front Office Leadership