Front Office Cashier

Principle Auto Group; Englewood (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Office Associate to deliver exceptional customer service and manage sales transactions. This role involves handling customer inquiries, processing vehicle rentals, and ensuring operational efficiency. The ideal candidate will possess strong communication and leadership skills, as well as experience with cash handling and customer service. Join a dynamic team where your contributions directly impact customer satisfaction and business success. If you thrive in a fast-paced environment and are passionate about providing outstanding service, this opportunity is perfect for you!

Qualifications

• High school diploma required; degree preferred or equivalent experience.
• Strong communication and leadership skills are essential.

Responsibilities

• Provide excellent customer service and manage sales transactions.
• Coordinate with multiple departments to enhance customer experience.

Skills

Excellent verbal and written communication skills

Strong supervisory and leadership skills

Budgeting and payroll experience

Cash handling and safe balancing

Hands-on experience with STORIS software

Strategic planning and problem-solving skills

Excellent interpersonal skills

Time management skills

Education

High school diploma

Four-year college or university program degree

Related experience and/or training

Tools

Microsoft Office Suite

STORIS

Job description

American Furniture Warehouse | Englewood, CO 80110

The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, and accurate service. They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handling customer issues that may arise on the sales floor and during the checkout process. You will also be responsible for maintaining the store's brand, ensuring continuous delivery of outstanding customer service.

Duties/Responsibilities:

• Rent AFW vehicles to our customers, and process financing applications.
• Provide exceptional customer service and assist customers during the point of sale process.
• Respond and conduct public address system announcements.
• Identify and read reports, tickets, and UPC labels.
• Complete customer transactions accurately and efficiently at point-of-sale.
• Execute consistent operational and selling processes.
• Educate customers and employees on our Satisfaction Guaranteed return policy.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
• Take ownership to enhance customer experience.
• Partner with all other departments to ensure customers' needs are met and processes are completed per policy.
• Enforce all company policies and procedures.
• All other duties assigned by the Front Office Manager, Store, Regional, or Operations Manager as directed.

Compensation Package

Pay rate: Starting at $18/hour and up DOE

Pay Grade B: $16.00 - $29.71

Supervision Given and Received

This position does not supervise staff. This position is supervised directly by the Front Office Manager depending on location.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills with experience as a Store Manager or similar role.
• Budgeting and payroll experience.
• Cash handling and safe balancing.
• Hands-on experience with STORIS software and Microsoft Suite.
• Sense of ownership and pride in your performance and its impact on AFW's success.
• Strategic planning, critical thinking, and problem-solving skills.
• Excellent interpersonal and customer service skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to lead team meetings and motivate others.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.

Competencies:

• Analytical - Ability to analyze, collect, and research data and read reports, fierce attention to detail.
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Teamwork - Balances team and individual responsibilities; contributes to building positive team spirit.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others' ideas.
• Organizational Support - Follows policies and procedures; supports AFW's goals and values.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment.
• Problem Solving - Identifies and resolves problems in a timely manner; works well in group problem-solving situations.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Safety and Security - Observes and leads safety and security procedures.
• Attendance/Punctuality - Is consistently at work and on time. Must be available to travel and work in excess of standard hours when necessary.

Computer Skills

Ability to navigate multiple computer systems, type 35+ wpm, advanced familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, etc.), advanced internet research skills, and experience with STORIS.

Certificates and Licenses

Certifications and licenses related to business and safety are preferred.

Education and Experience

High school diploma required. Four-year college or university program degree preferred; or two to four years related experience and/or training preferred; or equivalent combination of education and experience.

Physical Demands

• Requires the ability to maneuver in confined and at times congested areas.
• Requires the ability to sit, stand, walk, stoop, and bend for 8 hours a day.
• Required to be able to lift up to 50 lbs.
• Requires constant use of arms, hands, fingers, eyes, legs, and back.

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse - an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen, background, and fit for duty exam check must be passed upon job offer.

Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!