Front Office Cashier

American Furniture Warehouse; Aurora (CO); On-site; USD 25,000 - 30,000; Full time

Job summary

American Furniture Warehouse is seeking a Front Office Associate in Aurora, CO to deliver fast, friendly service and accurate checkout support. You will handle sales and service transactions at the register and resolve customer issues on the sales floor, ensuring a smooth shopping experience.

The role requires strong interpersonal skills, professionalism, and the ability to use technology such as iPads, Excel, and Windows.

Qualifications

• Excellent customer service and communication skills.
• Ability to work with multiple departments and improve processes.
• Tech-savvy with access to iPads, Excel, and Windows.

Responsibilities

• Provide fast, friendly, and accurate service to customers at checkout.
• Efficiently and accurately complete sales and service transactions at the cash registers.
• Address customer issues on the sales floor and ensure a positive shopping experience.

Job description

The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, accurate service. They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handling customer issues that may arise on the sales floor.

Pay: $18/HR, Weekly Pay.

Job Requirements

• Able to adhere to the AFW asset protection policies and identify and prevent fraud.
• Professional Appearance.
• Knowledge of our company values of accountability, honesty, and safety for our employees and customers.
• Positive attitude with strong interpersonal skills.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
• Ability to apply technology, including Ipads, storis, excel, and Windows.

Qualifications

• Commitment to AFW’s safety policies and procedures and ability to promote awareness.
• Takes ownership of enhancing the customer experience.
• Addresses customer complaints and resolves problems as needed.
• Partners with selling and sales support associates to provide superior customer service (i.e., assist customers and answer phones).
• Leverages technology to facilitate the customer experience.
• Completes customer transactions accurately and efficiently at point-of-sale.
• Executes consistent operational and selling processes (i.e., credit application process).
• Educates customers and employees on our Satisfaction Guaranteed return policy.
• Assists in resolving fundamental customer issues.
• Assists with merchandise support tasks (i.e., maintenance, straightening merchandise).
• Uses primary internet navigation to access and print information/reports.
• Basic reading, arithmetic, writing, and oral communication skills.
• Responding to public address system announcements.
• Identifying and reading reports, tickets, and UPC labels.
• Requires recognizing, identifying, and using merchandise and necessary reports.

Physical Requirements

• Long periods of sitting and standing.
• Concrete Flooring
• Exposure to fluorescent lighting.
• Requires constant use of arms, hands, fingers, eyes, legs, and back
• The Front Office Associate position requires lifting, gripping, bending, kneeling, stooping, and moving for 8 hours or more daily.
• Requires the ability to move around the store and maneuver merchandise when necessary, must be able to stand/walk, and regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds).

You'll need to pass a pre-employment drug screen and background check upon the job offer.

American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics