Front Office Associate - Total Care Dental

sgadental; Madison (WI); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Holidays and PTO

Health and Vision Insurance

Employer-Paid Dental Insurance

Life Insurance

Care.com Membership & Employee Assis t

Disability Coverage

Critical Illness Coverage

Accident Coverage

Paid Scrub Allowance

Career Growth Opportunities

Job summary

SGA Dental Partners is hiring a Front Office Associate to be the first point of contact for patients in Madison, WI. You will welcome patients, manage check-in/check-out, and assist with scheduling and payments while maintaining confidential records.

Experience in a dental/medical front office is preferred, and training is provided. Proficiency with dental practice software, multitasking, and a friendly, detail-oriented attitude are essential for success in this role.

Qualifications

• Experience in a dental or medical front office preferred, but training provided.
• Familiar with dental practice software and multitasking.
• Friendly, reliable, and detail-oriented with a positive first impression.

Responsibilities

• Greet patients and manage check-in/check-out.
• Answer phone calls, confirm appointments, and follow up with patients as needed.
• Schedule appointments, discuss small treatment plans, verify insurance, and collect payments.
• Maintain patient records with confidentiality, an organized and professional front desk environment.

Skills

Front desk experience

Dental office software

Multitasking

Customer service

Confidentiality

Tools

Dental practice software

Job description

Front Office Associate - First Point of Contact

Pay : $19 - 26 / hr.

Schedule :

• Mon - Thurs 6:25 - 1:45 ; Friday or every other Friday 6:25 - 12:00
• Mon - Thurs 8:30 - 1:45 ; Friday or every other Friday: 6:25 to 12:00

Why You'll Love Working With Us

We take time to get to know our patients and provide care that's personalized and thoughtful.

You’ll join a supportive team that values collaboration, communication, and growth.

We’re committed to clinical excellence and making a positive impact every day.

What You’ll Do

• Welcome patients and manage the check-in/check-out process.
• Answer phone calls, confirming appointments, and follow up with patients as needed.
• Schedule appointments, discuss small treatment plans, verify insurance, and collect payments.
• Maintain patient records with confidentiality, an organized and professional front desk environment.

What You Need

• Experience in a dental or medical front office setting preferred, but not required - we are willing to train a great candidate with the desire to learn.
• Comfortable with dental practice software and multitasking
• Friendly, reliable, and detail-oriented
• Ability to consistently provide positive first impressions

Benefits We Offer

• Paid Holidays and Paid Time Off (PTO)
• 401(k) Retirement Plan Health and Vision Insurance
• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
• Supplemental Coverage (Disability, Critical Illness, Accident)
• Paid Scrub Allowance
• Career Growth and Development Opportunities

At Total Care Dental , you're not just taking the next step in your career, you're joining a team that values quality care, respect, and long-term success.

In hometown communities, SGA Dental Partners is a beacon of positive energy, delivering the highest level of clinical excellence and patient-centered care.

In order to maintain a high level of clinical excellence, SGA Dental Partners and dental practices affiliated with SGA maintain a drug free and alcohol free workplace. All new hires are required to pass a full panel drug screening as a condition of employment.

SGA Dental Partners is an Equal Opportunity Employer and values diversity at every level of our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.