Front Office Associate, Primary Care

Children’s Healthcare of Atlanta; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading children's hospital seeks a Front Office Associate for its primary care practice in Atlanta. This role requires creating a welcoming environment for patients, managing check-ins, scheduling, and ensuring smooth daily operations. Candidates should have customer service experience and a high school diploma, with preferred qualifications in healthcare environments.

Qualifications

• One year of front office or customer service experience in a healthcare setting.
• Knowledge and utilization of patient registration systems and insurance verification systems preferred.

Responsibilities

• Greet patients and families with a friendly demeanor.
• Check in patients and verify demographics and insurance information.
• Schedule appointments and manage provider calendars.

Skills

Knowledge of medical terminology

Excellent customer service skills

Excellent interpersonal skills

Proficient in EMR systems

Education

High school diploma or equivalent

College degree

Tools

EMR systems

Basic computer applications (Word, Excel, email)

Job description

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Work Shift

Work Day(s)

Shift Start Time

Shift End Time

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

The Front Office Associate, Primary Care is the first point of contact for patients and their families at the primary care practice. This role is responsible for creating a welcoming environment, coordinating patient check-in and check-out, handling scheduling, insurance verification, billing, collections, and supporting administrative functions to ensure smooth day-to-day operations of the office. Collaborates with appeals department to overturn claims denial.

Experience

• One year of front office or customer service experience in a healthcare setting

Preferred Qualifications

• College degree
• Knowledge and utilization of patient registration systems, insurance verification systems, and/or Medicaid portals
• Pediatric office setting

Education

• High school diploma or equivalent

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Knowledge of medical terminology
• Proficient in EMR systems and basic computer applications (Word, Excel, email)
• Excellent interpersonal, organizational and communication skills
• Excellent customer service skills
• Proven ability to multitask in a fast-paced environment

Job Responsibilities

• Greet patients and families with a friendly and professional demeanor.
• Assist patients in completing intake questionnaires in MyChart.
• Verify patient insurance through batch eligibility or on demand. Contact patients whose insurance is inactive, or the PCP is incorrect.
• Check in patients, verify demographics and insurance information, responsible party, secondary insurance, PCP, etc.
• Check out patients, collect copays, coinsurance, deductibles and outstanding balances. Understand insurance rules and explain to patients. Review charge capture adding modifiers, linkage as needed. Collaborate with clinical staff to ensure accuracy. Provide follow-up instructions and schedule next appointment.
• Monitor patient accounts and assist with collecting outstanding balances.
• Assist patients with billing questions, payment plans, and financial paperwork.
• Ensure daily payment reconciliation.
• Schedule appointments and manage provider calendars.
• Knowledge of primary care well visit and immunization schedule.
• Recall, reminders and follow up all missed appointments.
• Answer multi line incoming calls, respond to inquiries, and direct calls appropriately. Follow protocols for giving clinical advice and identifying urgent/emergent issues.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Update and maintain accurate patient records in the electronic medical record (EMR) system.
• Process referrals, prior authorizations, and medical record requests.
• Assist in form completion - 3231, 3300, sports, camp, etc.
• Manage incoming and outgoing mail, faxes, scans, and other communications.
• Ensure waiting area and front office are clean, organized, and child friendly.
• Collaborate with clinical staff to support patient flow and service excellence.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

Job Family

Patient Access