Front Office Associate Outpatient Oncology

Theoncologyinstitute; Portland (OR); On-site; USD 28,929 - 30,651; Full time

Job summary

The Oncology Institute is seeking a Front Office Associate to join our team in Portland, Oregon. In this role, you will greet patients and collect necessary information to ensure their access to high-quality, affordable cancer care. This position requires excellent communication skills, a high school diploma or equivalent, and a compassionate approach to patient care.

We provide a supportive work environment, and travel to other offices may be required with a travel stipend offered. Join us to make a positive impact on patients’ lives!

Qualifications

• Excellent communication skills required.
• Patient-focused and compassionate approach.

Responsibilities

• Greet and check-in patients, collect co-pays and payments.
• Interview patients for health history and current medications.
• Schedule appointments and answer incoming phone calls.

Skills

Bilingual in Spanish and English

Customer service

Education

High school diploma or G.E.D.

Job description

About The Oncology Institute (www.theoncologyinstitute.com): Founded in 2007, The Oncology Institute (NASDAQ: TOI) is advancing oncology by delivering highly specialized, value‑based cancer care in the community setting. TOI offers cutting‑edge, evidence‑based cancer care to a population of approximately 1.9 million patients, including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With over 180 employed and affiliate clinicians and over 100 clinics and affiliate locations of care across five states and growing, TOI is changing oncology for the better.

At The Oncology Institute, you help make high‑quality, affordable cancer care accessible to underserved communities—providing every patient with the dignity, empathy, and excellence they deserve.

Our position is located in our clinic in beautiful Portland, Oregon. Travel to other offices will be required occasionally, a travel stipend is provided for these hours.

Introduction

As a Front Office Associate with The Oncology Institute, you will have the opportunity to advance your career while making a positive impact on the lives of others!

We're looking for a team member who is patient‑focused and compassionate.

Our Front Office staff are important. When you join us, you will influence how we provide care for our patients while acting as a critical member of the entire care team.

Responsibilities

• Greet and check‑in patients, collect co‑pays and payments.
• Interview patients for the purpose of gathering health history and current medications – health screening.
• Participate in mandatory staff meetings as needed.
• Schedule appointments and answer incoming phone calls.
• Promote TOI's culture of exceptional behavioral standards for customer service.
• Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client information.
• Other duties as assigned.

Required Qualifications

• High school diploma or G.E.D. required.
• Bilingual in Spanish and English preferred.

Experience

• Medical receptionist: 1 year (Preferred).

Job Type: Full-time

Schedule

• 8 hour shift
• Day shift
• Monday to Friday

Pay Transparency for hourly teammates

$21 — $22.25 USD