Front Office Associate Dental

Betty Jean Kerr People's Health Centers; St. Louis (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dedicated team at a community-focused health center as a Front Office Associate. In this vital role, you'll be the first point of contact for patients, ensuring their needs are met with professionalism and care. You'll manage patient registrations, appointment scheduling, and inquiries while contributing to a positive patient experience in a supportive environment. This is an excellent opportunity to work in a fulfilling role within a well-established healthcare organization that values compassion and community service.

Qualifications

• Associate's or Bachelor's degree in Business Administration preferred.
• Experience in healthcare and customer service is a plus.

Responsibilities

• Register patients and maintain efficient flow to departments.
• Collect fees, schedule appointments, and answer inquiries.

Skills

Customer Service

Problem Solving

Communication

Data Entry

Education

Associate's Degree in Business Administration

Bachelor's Degree in Business Administration

Health Care Experience

Tools

Computerized Scheduling Software

Billing Systems

Personal Computers

Job description

People's Health Centers, through its mission, provides comprehensive primary healthcare, such as pediatrics, internal medicine, OB/GYN, dental, mammography, behavioral health, pharmacy, WIC, radiology, podiatry and laboratory services, to meet the health needs of the St. Louis metropolitan area. We have been a pillar in the community for over 40 years.

Be a part of the People's Team as the first face of our organization! Front Office Associates are an essential component to patient satisfaction at our health centers. Professional, flexible, creative, and compassionate are four characteristics that all of our FOAs have.

Summary: Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals by performing the following duties.

Duties and Responsibilities:

1. Register all patients by updating data when necessary.
2. Assess and confirm patient payment source.
3. Collect all fees due from patients in accordance with company policy.
4. Maintain efficient flow of patients to the prospective departments.
5. Greet and direct patients, salespeople, and visitors.
6. Reconcile cash to the audit report at the end of each workday.
7. Inform patients to bring picture identification, insurance card, and co-payment if required, and arrive 30 minutes prior to the scheduled appointment time.
8. Document the requirements for self-pay patients in the computer system at the time appointment is scheduled.
9. Answer telephone inquiries, direct callers to appropriate personnel, or initiate a triage slip for response by medical personnel.
10. Prepare all billings in the computerized system for processing by finance.
11. Schedule appointments and enter appointment date and time into computerized scheduler.

Qualifications
Education and/or Experience:

1. Associate's degree (A.A.) or Bachelor's degree (B.S.) from a two-year or four-year college or university in Business Administration, or four years related experience and/or training.
2. Health care experience is a plus.
3. Must enjoy working with the public.
4. Ability to handle problems involving patients and maintain a customer-oriented attitude.
5. Must be experienced with personal computers and have the willingness to learn new software.

People's Health Centers does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitals and Health Care