Front Office Associate

Ideal Dental; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits

Paid holidays

Paid Time Off (PTO)

401K

Employee scholarship program

Job summary

Ideal Dental is seeking an experienced Front Office Associate in Kissimmee, FL. You will be the first point of contact, delivering exceptional customer service while coordinating appointments, verifying insurance, and supporting the dental team.

The role emphasizes a welcoming demeanor, strong communication, and bilingual abilities to serve a diverse patient base in a growing practice that values patient-centered care.

Qualifications

• Must have experience working in a dental practice
• Strong English communication and interpersonal skills
• Bilingual proficiency required (e.g., English + Spanish)
• Ability to schedule, verify insurance, and coordinate front desk tasks

Responsibilities

• Welcome guests with a warm, friendly first impression
• Deliver outstanding customer service to ensure a positive experience
• Efficiently manage appointment confirmations and scheduling
• Coordinate financial discussions and payment arrangements
• Maintain a clean, organized front office environment
• Support the team with additional tasks as needed

Skills

Dental office experience

Bilingual

Customer service

Scheduling

Job description

Dental Front Office Associate - Join us and be part of a culture where your smile truly matters.

At Ideal Dental, we’re on a mission to revolutionize dental care—and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we’re proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.

Job Summary:

As an EXPERIENCED Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community.

Responsibilities

****MUST HAVE Experience working in a dental practice, verifying insurance, scheduling for providers, great at relationship building skills, working with front office team

• Welcome guests with a warm, friendly, first impression as their go-to point of contact
• Deliver outstanding customer service and ensuing each guest has a positive experience
• Efficiently managing appointment confirmations and adjusting schedules to keep things running smoothly
• Coordinating financial agreements and ensuring clarity for guests
• Maintaining a clear, organized, and inviting office environment for both the guests and team members
• Assisting with other tasks as needed to support the office and team

What you need to have to be a part of our team:

• A welcoming smile and positive attitude that makes every guests feel at home

• Exceptional communication and customer service skills to foster strong connections with guests

• A passion for serving and engaging with guests, ensuring their needs are met with care

• Must be Bilingual

At Ideal Dental, we’re committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. If you’re passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you.

• Medical insurance.

• Discounted dental benefits for the employee, their spouse, and dependent children.

• Paid holidays.

• Paid Time Off (PTO).

• 401K.

• Employee scholarship program.

At Ideal Dental, we’re dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters