Front Office Associate

Ideal Dental; Decatur (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits for depend­

Paid holidays

Paid Time Off (PTO)

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate to join a fast-growing dental group. You will be the first point of contact, delivering exceptional service and helping with appointment confirmations, financial interactions, and a welcoming office environment. This role supports patient care and team efficiency.

The position offers opportunities to grow professionally within a clinician-led, patient-centered culture, with benefits such as healthcare, PTO, and retirement plans.

Qualifications

• Experience delivering excellent customer service and creating positive guest experiences.
• Strong communication and interpersonal skills with a friendly, welcoming demeanor.
• Ability to manage schedules and coordinate appointments with accuracy.
• Willingness to travel to new acquired DeNovo offices if needed.

Responsibilities

• Welcome guests with a warm, friendly first impression as the main contact.
• Deliver outstanding customer service to ensure a positive guest experience.
• Confirm appointments and adjust schedules to keep operations smooth.
• Coordinate financial agreements and explain them clearly to guests.
• Maintain an organized and inviting office environment for guests and team.
• Assist with other tasks to support the office and team.

Skills

Customer service

Communication

Positive attitude

Guest engagement

Education

No formal degree required

Job description

Front Office Associate - Join us and be part of a culture where your smile truly matters.

At Ideal Dental, we’re on a mission to revolutionize dental care—and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we’re proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.

Job Summary:

As a Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community.

Responsibilities

• Welcome guests with a warm, friendly, first impression as their go-to point of contact

• Deliver outstanding customer service and ensuing each guest has a positive experience

• Efficiently managing appointment confirmations and adjusting schedules to keep things running smoothly

• Coordinating financial agreements and ensuring clarity for guests

• Maintaining a clear, organized, and inviting office environment for both the guests and team members

• Assisting with other tasks as needed to support the office and team

What do you need to have to be a part of our team?

• A welcoming smile and positive attitude that makes every guests feel at home

• Exceptional communication and customer service skills to foster strong connections with guests

• A passion for serving and engaging with guests, ensuring their needs are met with care

• DeNovo Offices: New acquired offices may require travel.
  

Why You’ll Love It Here:

At Ideal Dental, we’re committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. If you’re passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you.

• Medical insurance.

• Discounted dental benefits for the employee, their spouse, and dependent children.

• Paid holidays.

• Paid Time Off (PTO).

• 401K.

• Employee scholarship program.

At Ideal Dental, we’re dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters